Contact Customer Service
Members who have medical coverage under Independence Blue Cross can contact Customer Service with any questions. Customer Service Representatives are available 8 a.m. to 6 p.m., Monday – Friday.
1-800-ASK-BLUE (or 1-800-275-2583) (TTY/TDD:711)
Shopping assistance
Individuals and families
Speak to a sales representative
Independence Blue Cross sales representatives are available 8 a.m. to 8 p.m., Monday – Friday, to answer your questions and help you apply for coverage:
Call 1-888-475-6206
TTY/TDD: 711
Visit Independence LIVE
1919 Market Street, 2nd Floor
Philadelphia, PA 19103
8 a.m. to 4 p.m., Monday – Friday
Medicare
Employers
Groups with 2-300 employees, call 215-241-2263
Groups with 300+ employees and national accounts, call 215-241-4773
Additional assistance
Media relations
Providers
Brokers
Report an incident of fraud
Log in to the member site
Sign in to access information about your claims and coverage, get reliable health information, and access decision-making tools to help you make the most of your benefits.
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Helpful member information
Make a payment
Independence offers you several convenient ways to pay your health insurance bill.
View your options
Estimate costs
Did you know that you can estimate your out-of-pocket costs before you schedule a doctor’s appointment or medical procedure? You can with the new Care Cost Estimator tool.
Try it now
Ready to choose Independence?
Save on medical costs
The type of health plan you have will dictate where you need to seek primary care, blood work, outpatient surgery, or other health services.
Learn more
Find a doctor
Search for a participating provider by name, locations, specialty, or medical procedure.
Search now
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New to IBX?
Register today to find a doctor, view your ID card, and learn more about your health plan. You can even register 15 days in advance of your plan start date.
Register
Need help?
For help with log in and registration, please
call
1-800-ASK-BLUE
8 a.m. to 6 p.m., Monday - Friday.
Calling all Clinical Care Innovators!
Independence Blue Cross wants to help foster your efforts to improve the health and well-being of our members. Eligible health systems and large specialty groups can now apply for 2023 Clinical Care Innovation Grants.
Learn more
Help us improve health equity in our area.
We believe everyone should have the same chance to live a longer, healthier life. Don’t you? Join us for our first-ever Health Equity Summit, in person on September 12 or virtually on September 28!
Register
Chief Medical Officer Rodrigo Dr. Rodrigo Cerdá on the importance of COVID-19 booster shots
The latest phase of the Beat COVID-19 campaign highlights why booster shots are essential in protecting ourselves and our loved ones from COVID-19.
View video
Know Your Mind: Supporting mental wellness
Mental health is an important part of our overall health, and many of us need help at some time during our lives. The Know Your Mind website is a place to start and find out what you can do to improve mental wellness.
Visit the website
Podcast: Navigating the Difficult Challenges of Alzheimer's, Part 2
Host Peter Panageas and guests Dr. Heidi J. Syropoulos, Jim Biggs, and Michael Burnham continue their discussion on the impact of Alzheimer's Disease on families and clinical care settings.
Listen
Health of America: Addressing maternal health disparities
Access to quality care and a healthy pregnancy should be within everyone’s reach. However, Blue Cross Blue Shield Association data reveals that childbirth complications are prominent in Philadelphia, especially for Black women.
View video
Independence Blue Cross is hiring!
We believe an inclusive, equitable workplace helps keep us vibrant, innovative, and passionate about what we do. Browse our open roles and apply to join our team.
View open jobs