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Xbox One (Xbox One)Xbox One Backwards Compatibility (Sign in Connection Error)?
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You're browsing GameFAQs Q&A as a guest. Sign Up for free (or Log In if you already have an account) to be able to ask and answer questions. More Questions from This GameSome Xbox gamers are reporting the issue whereby they get the error message Sorry, this profile can’t connect to Xbox Live on this console, Error Code 80151006 when trying to play ceratin games on their Xbox console. This post identifies the potential culprits, as well as provide the most suitable solutions affected gamers can apply to successfully resolve the issue. The full error message when this issue occurs reads as follows;
This particular error occurs when the user is trying to play an Xbox 360 backward-compatible game on an Xbox One or Xbox Series X|S console, as the Xbox Live membership is working normally for all users as they can play Xbox Gold Card games and use online features with no issues. This problem seems to be restricted to backward-compatible games that are being launched on newer generation of Xbox console. The following are the most likely culprits to this error;
If you are getting the error message Sorry, this profile can’t connect to Xbox Live on this console, Error Code 80151006 on your Xbox console, you can try our recommended solutions below in no particular order to fix the error on your gaming device.
Let’s take a look at the description of the process involved concerning each of the listed solutions. 1] Power-cycle your Xbox consoleYou can begin troubleshooting to fix the error message Sorry, this profile can’t connect to Xbox Live on this console by power-cycling your Xbox console. Do the following:
In the case, you don’t see the green boot-up animation when the console restarts, you can repeat these steps and make sure that you hold the power button until the console completely shuts down. Try the next solution if the error persists. 2] Check Xbox server statusYou may encounter the issue in view due to a temporary problem with the Xbox Live servers, preventing you from playing backward compatible games – this is typically due to there’s a scheduled maintenance period or there’s some kind of unexpected outage issue caused by a DDoS attack or an unexpected problem with the servers in your area/region. Basically, if the core services are down, your game ownership will not be validated, so you will not be able to play the backward-compatible game. In this case, you can check the Xbox Live status at support.xbox.com/en-US/xbox-live-status and verify if any core services are currently not operational or are functioning with limited capabilities. If all services are up and running, you can try playing the game again. On the other hand, if the servers are down, there isn’t much else you can do other than wait for Microsoft’s engineers to fix the problem – and keep checking the Xbox Status page regularly until you see the server is back online and all services are running. 3] Clear local Xbox 360 storage (for Xbox One)The error in view can also occur due to some kind of file corruption inside your Local360 Storage folder. This is a hidden folder and can be accessed after you try to launch the backward-compatible game on your Xbox One. To delete the local Xbox 360 storage on your Xbox One console, do the following:
After the console reboots, you can try to play the backward-compatible game again and see if the issue is now resolved. Otherwise, try the next solution. 4] Remove and re-add Xbox profileIf there are inconsistencies with the Xbox profile that you’re currently signed in with, you are likely to encounter the issue in hand. In this case, to resolve the issue, you can remove and then redownload and re-add your gamertag/Xbox profile on your gaming device. Do the following:
You have now successfully removed the Xbox profile on your gaming device. To now redownload and re-add your profile, do the following:
Note: You won’t be creating a new account when you select this option. You’re just adding your existing profile to the Xbox console.
If you’ve forgotten it, select I forgot my password, and then follow the instructions to recover your account
Note: The preference that you’re currently using at home appears with a checked box.
Now, launch the backward-compatible game once again and see if the issue persists. If so, try the next solution. 5] Check if the game supports Smart Delivery (for Xbox Series X|S)With Smart Delivery technology on Xbox Series X|S consoles, when purchasing a game, the best version of the game is automatically delivered to your console, regardless of generation – no extra steps required from you. Furthermore, the ability to play digital and disc-based Xbox 360 and original Xbox games on Xbox One has expanded to include Xbox Series X|S and cloud gaming. To check if you have the Xbox Series X|S optimized version of your game, do the following:
If the game is listed, your game has successfully been upgraded to the best available version. If the optimized version has been released but your game has not been upgraded yet, do the following: Navigate to My games & apps > See all > Manage > Updates. The game may be waiting as an available update, which can happen if you don’t have the auto-update games setting enabled on your console. To find out if the games you own are backward compatible, you can check your game library by following these steps:
6] Reset Xbox consoleAt this point, if nothing has worked for you in resolving the issue in hand, you can reset your Xbox console – make sure to select the Reset and keep my games & apps option when performing the reset procedure. Hope this helps! Related post: Error Code 0x8007045D, Xbox Live profiles can’t be downloaded on your Windows PC or Xbox console Why does it say my profile cannot play on Xbox Live?You may receive this message if you do not have an active Xbox Live Gold account, which is required to play multiplayer games online – sign up for an Xbox Live Gold account. If your Xbox Live Gold account expired, you can renew the subscription. How do you get Xbox Live Gold for free?Once you earn 7000 points through searches, challenges, and rewards, you can use them to purchase a month of Xbox LIVE. Just go to the Xbox LIVE membership reward page – this is where you’ll claim your free month of Xbox LIVE. How do I get my 14 day free trial on Xbox Live?To get your 14-day free trial on Xbox Live, follow these steps:
Do 12 month Xbox Live codes still work?Microsoft removed its 12-month Xbox Live Gold memberships online back in July 2020. You can convert your existing Xbox Live Gold membership to the same period of Xbox Game Pass Ultimate through a current promotion. The $1 Xbox Live Gold subscription unlocks online multiplayer, free games, and more – with a one-month membership. A month of Xbox Game Pass is also available for $1. Why won't my Xbox 360 let me download my profile?If you still can't download your profile, remove your Xbox Hard Drive, and then try to download your profile to a USB device. Note For information about how to remove your Xbox Hard Drive, see Add or remove an Xbox 360 Hard Drive. Unplug all the devices that are connected to your Xbox 360 console.
How do I fix Xbox one backwards compatibility?Navigate to System>Settings>System>Console Info. Click Reset Console and click the Reset and keep my games & apps. A process will begin and your Xbox console will automatically restart.
How do I fix error 80151103 on Xbox 360?Clear the system cache:. Press the Guide button on your controller.. Go to Settings and select System Settings.. Select Storage or Memory.. Highlight any storage device, and then press Y on your controller. ... . Select Clear System Cache.. When prompted to confirm storage device maintenance, select Yes.. How do I completely download my Xbox profile?Press the X button on your controller to sign out, confirm, and then select Download Profile. At the bottom of the Download Profile screen, select Download Profile. Enter the email address of the Microsoft account that's associated with your Xbox profile. If you don't know it, see the Lost Account Solution.
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