How do i check my victoria secret credit card balance

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Aug 30, 2022

Version 8.13.0

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Ratings and Reviews

4.8 out of 5

130.9K Ratings

Elsielooloo

I’m addicted to shopping at Victoria’s Secret. I have many panties, bras and accessories. They have a wide variety of items to choose from on their site. I only shop online. I love their clearance section. I usually find quite a few things at a great price, especially when their clearance section is discounted. Their end of year sale should not be missed. If I get an item that I’m not happy with I usually just resell it. VS products always sell easily. There’s ways to get around paying the shipping charge. Being a VS cardholder has its benefits too. The website is full of special sales and items that u won’t find in a store. The site is easy to use and has virtually no cliches or bugs. FYI-I use my new iPad for shopping. I’m sure other devices have just as easy a time using this site. I honestly don’t mind shopping online on VS. enjoy!!

How can the user experience be this bad?

It absolutely baffles me that a brand like VS has such terrible customer/user experience after so many decades in business. I’ll stick primarily reviewing to the app, which is at best cumbersome to use. Updating items within the cart is not possible, and accidentally or even intentionally put the same item in your cart… it doesn’t merge together quantities… it lists them separately so it’s hard to tell how many of an item you have and you have to click back into the item to change the quantity. This is so stupid.

Want to scroll items and skim? Well if click into and click back and you go all the way back to the top. I hate the location of the back and forward down below, Im constantly clicking in the wrong spot and have to start all over. That doesn’t even get into the terrible shopping experience, like severe shortage of available basics and no in way to request in-stock notifications. They discontinue favorite bras and I can see a serious dip in quality of the panties over the last 3-4 years.

After 25 years as a customer - not to mention watching my Mom shop at VS my entire life… I think I’m just about done. Give me back the VS of the 80, 90’s and 2000’s when you could count on always finding what you need, a nice variety of basic and sexy stuff, swimsuits and trendy clothes plus excellent customer service.

Can not get check out to function properly

I have tried to place an order and connect it to my offers that I have received in the mail, the app does not allow more than three offers within it, however it will not accept more than two offers. Then when I’m trying to connect it to make a payment it clears out the offers category and I have to start back over. since I am working off of pieces of paper that have been mailed to me, and printed in a font that is generally illegible unless I take a photo and make notes it becomes quite cumbersome when I have to re-enter information multiple times before it’ll actually go through. The other issue that I have is I have attempted to make a payment on my angel card through the app and have been completely unsuccessful every time. I’ve been sending my payment to VS and they charge me a late fee, when it would have been in time if I could have gotten the app to work properly.

We're sorry to hear this has been frustrating. Please reach out to our Angel Card partners at 1.800.695.1526 for assistance with making a payment on your card.

App Privacy

The developer, Victoria's Secret, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Location
• Contact Info
• Identifiers
• Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

• Purchases
• Contact Info
• Search History
• Browsing History
• Identifiers
• Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Location
• User Content
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Compatibility iPhone Requires iOS 13.0 or later. iPod touch Requires iOS 13.0 or later. Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

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