How do you cancel an automatic payment on paypal

One of the payment options available in the customer portal is setting up a PayPal Billing Agreement to renew your account automatically. However, to cancel that automatic payment, you have to cancel it from PayPal's website or mobile app. While we cannot cancel any PayPal subscriptions for you, we can provide you with instructions on doing this.

PayPal allows you to cancel automatic payments via:

• Desktop Browser↴
• Mobile Browser↴
• PayPal Mobile App↴

So, choose the method you would like to use from the list above and follow the steps provided.

While we try to make sure you have the most up-to-date information, PayPal is a third-party, and the steps to perform a cancellation may change without us knowing.

Desktop Browser

1. Log in to your PayPal account via a desktop browser.
2. Click the Settings icon (cogwheel) in the top right-hand corner.
   

3. Select Payments.
   

4. Click on Manage automatic payments.
   

5. Click on HostGator.com in the left-hand menu and select Cancel on the right-hand side.
   

6. You will then be asked to confirm that you want to cancel future automatic payments. Click Cancel Automatic Payments to confirm.
   

7. And now you're done! Click Done to return to the payment screen.
   

Mobile Browser

1. Log in to your PayPal account via a mobile browser.
2. Tap Menu in the top right-hand corner.
   

3. Tap the Settings icon (cogwheel) in the top right-hand corner.
   

4. Then select Payments.
   

5. Now tap on Manage automatic payments.
   

6. Click on HostGator.com in the list. If you have automatic payments set up for multiple merchants, you may have to scroll down to find the one you're looking for.
   

7. You will then be asked to confirm that you want to cancel future automatic payments. Click Cancel Automatic Payments to confirm.
   

8. And now you're all done! Click Done to return to the payment screen.
   

PayPal Mobile App

Due to security restrictions within the app, we can't provide screenshots of any of the payment management screens in the mobile app, but it is relatively simple.

1. Open the PayPal app on your mobile device.
2. Tap the Menu icon (cogwheel) in the top right-hand corner.
   

3. Select Automatic Payments.
4. Click on HostGator.com in the list.
5. You will then be asked to confirm that you want to cancel future automatic payments. Click Cancel Automatic Payments to confirm.
6. And now you're all done! Click Done to return to the payment screen.

Need additional assistance? HostGator Support is here to help. Please contact us via phone or Live Chat so we can assist!

To communicate to Kajabi that a Subscription has been canceled and to deactivate your customer's access to your Product(s), your customer must manually cancel the subscription they paid for with PayPal in their PayPal account or you can Deactivate their Offer from your Kajabi Account. 

How Your Customers Can Cancel Their Subscription in PayPal:

• Your Customer must log into their PayPal account.
• Click Payments in the top menu.
• Select Manage automatic payments under the "Automatic payments" section.
• Select the merchant whose agreement they want to cancel in the left sidebar.
• Click the Cancel button.
• Confirm their wish to cancel and click Cancel Automatic Payments:

Note:

After your customer cancels their subscription through PayPal, PayPal will notify you of the cancellation.

Send a custom email notification to your team for cancellations

The email address associated with your Kajabi account will receive a notification email from PayPal if a customer cancels their subscription.

If you wish to notify your team of cancellations, create an Automation:

Step 1. Add an automation

• Open the Sales tab from the Dashboard.
• Then, click Offers.
• Select the Offer you want to create a notification for. 
• Scroll down to Automations.
• Click + Add Automation.

Step 2. Configure your automation

• Under When, click Offer subscription payment canceled.
• Under Then, select Send an email.
• Then, select To my team.
• Enter your team email addresses that you wish to be notified in the Recipients field.
• Be sure to click tab or enter after each recipient entered.
• Edit the Subject and the Body of the email sent to your team.
• Click Save to keep your changes:

And that’s how to cancel and refund a transaction in PayPal! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!

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