How to activate replacement sim card at&t

This support article will give you key information about how to replace a physical SIM, how to go from a physical SIM to eSIM, how to go from an eSIM to a physical SIM, as well as how to replace an eSIM.

iPhone to iPhone SIM transfer for iPhone 6s & newer models

If you have an eSIM enabled iPhone and are using a physical SIM, you can transfer your service to a new eSIM either on the same phone or on a different phone, as long as the phone you’re transferring from is an iPhone 6s model or above. Just follow these steps or head in store. You can also check out our list of eSIM enabled devices on our eSIM support page.

How to go from a physical SIM to an eSIM on the same iPhone

Update your device

Ensure your iPhone is updated to the latest iOS software. 

Download plan

In the Settings app, go to ‘Mobile’, then select your phone number under ‘Mobile Plans’. On the next screen, choose ‘Convert to SIM’ and follow the prompts.

Wait up to 15 minutes

Once you've completed the steps, your iPhone should be ready to use with the eSIM within 15 minutes.

Check for successful transfer

You can check the transfer has successfully completed by going back to your Settings app from the Home screen and choosing ‘Mobile’. Your phone number should now appear under ‘Mobile Plans’, labelled ‘Used as “Primary”’ and set to ‘On’. 

How to go from a physical SIM on an iPhone to an eSIM on another iPhone

Update your device

Ensure both iPhones are updated to the latest iOS software.

Download plan

In the Settings app of the iPhone you’re transferring to, go to ‘Mobile’, then ‘Add Mobile Plan’ and follow the prompts.

Wait up to 15 minutes

Once you've completed the steps, your iPhone should be ready to use with the eSIM within 15 minutes.

Check for successful transfer

You can check the transfer has successfully completed by going back to your Settings app from the Home screen and choosing ‘Mobile’. Your phone number should now appear under ‘Mobile Plans’, labelled ‘Used as “Primary”’ and set to ‘On’.

Troubleshooting for unsuccessful transfer

If you see a red ! icon where it should say ‘On’, follow the troubleshooting instructions below.

  1. Select the phone number with the red ! icon.
  2. Choose 'Activate Mobile Plan'.
  3. When prompted with ‘Confirm Mobile Plan Transfer’, press ‘Ok’.
  4. Choose ‘Transfer’.
  5. Press 'Continue'.
  6. Enter your Vodafone account PIN and press ‘Continue’.
  7. Enter the one-time code that we’ll send to your Vodafone phone number and press ‘Continue’.
  8. Choose 'Submit'.

Once you've completed these steps, your new iPhone should be ready to use with the eSIM within 15 minutes.

You can transfer your service from an eSIM on an iPhone to an eSIM on another iPhone by following these steps or heading in store. You can check out our list of eSIM enabled devices on our eSIM support page.

How to go from an eSIM on one iPhone to an eSIM on another iPhone

Update your devices

Ensure both iPhones are updated to the latest iOS software.

Download plan

In the Settings app of the iPhone you’re transferring to, go to ‘Mobile’, then ‘Add Mobile Plan’ and follow the prompts.

Wait up to 15 minutes

Once you've completed the steps, your iPhone should be ready to use with the eSIM within 15 minutes.

Check for successful transfer

You can check the transfer has successfully completed by going back to your Settings app from the Home screen and choosing ‘Mobile’. Your phone number should now appear under ‘Mobile Plans’, labelled ‘Used as “Primary”’ and set to ‘On’. 

Troubleshooting for unsuccessful transfer

If you see a red ! icon where it should say ‘On’, follow the troubleshooting instructions below.

  1. Select the phone number with the red ! icon.
  2. Choose 'Activate Mobile Plan'.
  3. When prompted with ‘Confirm Mobile Plan Transfer’, press ‘Ok’.
  4. Choose ‘Transfer’.
  5. Press 'Continue'.
  6. Enter your Vodafone account PIN and press ‘Continue’.
  7. Enter the one-time code that we’ll send to your Vodafone phone number and press ‘Continue’.
  8. Choose 'Submit'.

Once you've completed these steps, your new iPhone should be ready to use with the eSIM within 15 minutes.

You can transfer your service from multiple SIMs (physical SIM and eSIM) on one iPhone to an eSIM on another iPhone by following these steps or heading in store. You can check out our list of eSIM enabled devices on our eSIM support page.

How to transfer your services from multiple SIMs on one iPhone to an eSIM on another iPhone

Update your devices

Ensure both iPhones are updated to the latest iOS software.

Download plan

In the Settings app of the iPhone you’re transferring to, go to ‘Mobile’, then ‘Add Mobile Plan’. Select one of your phone numbers and follow the prompts.

Wait up to 15 minutes

Once you've completed the steps, the phone number you selected should be ready to use on your iPhone within 15 minutes. 

Add your other phone number

Once the SIM swap is in progress and you press ‘Close’, the next screen will prompt you to add your other phone number. Choose ‘Transfer Mobile Plan’ and follow the prompts. 

Check for successful transfer

You can check the transfer has successfully completed by going back to your Settings app from the Home screen and choosing ‘Mobile’. Both of your phone numbers should now appear under ‘Mobile Plans’. You can then set your preferred SIM settings.

Troubleshooting for unsuccessful transfer

If you see a red ! icon where it should say ‘On’, follow the troubleshooting instructions below.

  1. Select the phone number with the red ! icon.
  2. Choose 'Activate Mobile Plan'.
  3. When prompted with ‘Confirm Mobile Plan Transfer’, press ‘Ok’.
  4. Choose ‘Transfer’.
  5. Press 'Continue'.
  6. Enter your Vodafone account PIN and press ‘Continue’.
  7. Enter the one-time code that we’ll send to your Vodafone phone number and press ‘Continue’.
  8. Choose 'Submit'.

Once you've completed these steps, your new iPhone should be ready to use with the eSIM within 15 minutes.

SIM transfer for Android and other iPhone models

To get a free replacement physical SIM card, head to your nearest Vodafone store. You can also request a new SIM card if you are upgrading your plan or device online. Once you have your replacement physical SIM, you can activate it through My Vodafone following the steps below or by heading in store. 

To activate your new physical SIM, you’ll need the last 10 digits of your new SIM number. Here’s how you can find your new SIM number.

How to activate a replacement physical SIM through My Vodafone

Get replacement SIM

Get your replacement physical SIM in store or as part of an online upgrade.

Login to My Vodafone

Login to My Vodafone. If you’re on a plan, navigate to 'Your plans' and click on 'Swap my SIM'. For Prepaid, 'Swap my SIM' is under 'Account Settings'. Activate your replacement physical SIM by following the steps. 

Wait a couple of minutes

Once you've completed the steps, wait a couple of minutes. If you kept your old physical SIM in your device, it will stop working. Insert your new replacement physical SIM into your device. You may need to turn your phone off and on.

If you have an eSIM-enabled device, you can go from a physical SIM to an eSIM at any time through My Vodafone or by heading in store. You can check out our list of eSIM enabled devices on our eSIM support page.

How to go from a physical SIM to eSIM

Login to My Vodafone

Login to My Vodafone, and navigate to 'Your plans' and click on 'Swap my SIM'. Follow the prompts and make sure you select ‘eSIM’ when asked if you’re transferring your current SIM to a ‘Physical SIM card’ or to an ‘eSIM’.

Confirm your email address

Confirm or update your email address. We'll send the eSIM QR code to you via email for you to scan and download the eSIM to your device. The QR code needs to be displayed on another device or as a printed copy so that you’re able to scan it.

Follow the prompts

Scan the QR code and enter the 4 digit eSIM Confirmation Code. This Code will be sent to your registered Vodafone number that you are requesting a SIM Swap for. 

Wait a couple of minutes

Once you've completed the steps, wait a couple of minutes. If you kept your old physical SIM in your device, it will stop working. You may need to turn your phone off and on.

Set up your eSIM

Once you have downloaded and installed your new eSIM, you can set up your preferred SIM settings on your device. For more information, head to our eSIM support page. 

You can go from an eSIM to a physical SIM at any time through My Vodafone or by heading in store. To get a free replacement physical SIM card, head to your nearest Vodafone store. You can also request a new SIM card if you are upgrading your plan or device online.

To activate your new physical SIM, you’ll need the last 10 digits of your new SIM number. Here’s how you can find your new SIM number.

How to go from an eSIM to a physical SIM

Get replacement SIM

Get your replacement physical SIM in store or as part of an online upgrade.

Login to My Vodafone

Login to My Vodafone and navigate to 'Your plans' and click on 'Swap my SIM'. For Prepaid, 'Swap my SIM' is under 'Account Settings'. Activate your replacement physical SIM by following the steps. 

Wait a couple of minutes

Once you've completed the steps, wait a couple of minutes. The active eSIM in your device that you have swapped will stop working. Insert your new replacement physical SIM into your device. You may need to turn your phone off and on.

If you have an eSIM-enabled device, you can request a replacement eSIM at any time through My Vodafone or by heading in store. You can check out our list of eSIM enabled devices on our eSIM support page.

How to request a replacement eSIM

Login to My Vodafone

Login to My Vodafone, and navigate to 'Your plans' and click on 'Swap my SIM'. Follow the prompts and make sure you select ‘eSIM’ when asked if you’re transferring your current eSIM to a ‘Physical SIM card’ or to an ‘eSIM’.

Confirm your email address

Confirm or update your email address. We'll send the eSIM QR code to you via email for you to scan and download the eSIM to your device. The QR code needs to be displayed on another device or as a printed copy so that you’re able to scan it.

Follow the prompts

Scan the QR code and enter the 4 digit eSIM Confirmation Code. This Code will also be sent via SMS to the registered Vodafone number that you are requesting a SIM Swap for.

Wait a couple of minutes

You may need to wait a couple of minutes. The active eSIM in your device that you have swapped will also stop working. You may need to turn your phone off and on.

Additional information

What are the different types of physical SIM cards?

Your device is designed to take a specific sized physical SIM. Here are the different physical SIM sizes available.

Standard SIM
How to activate replacement sim card at&t
Micro SIM
How to activate replacement sim card at&t
Nano SIM
How to activate replacement sim card at&t

Our standard physical SIM cards can be pushed out and resized as a full size, micro or nano SIM. If you’re unsure which size of physical SIM you need, check out our device guides or contact your device manufacturer.

Will my mobile number change after changing a physical SIM or eSIM?

No. You will keep the same mobile number for your service.

Can I copy the contacts stored on my existing physical SIM to my replacement physical SIM card?

If you have contacts stored on your existing SIM, they won’t be available when your SIM card is replaced. You can copy contacts stored on your existing SIM onto your device before activating your replacement SIM card. For more information, check out our device guides.

Can I use a Prepaid Starter Pack physical SIM as a replacement physical SIM card?

No. Prepaid Starter Pack physical SIM cards can’t be used as a replacement physical SIM.

How do I insert my physical SIM card into my device?

To find out how to insert your physical SIM card into your device, check out our device guides.

What else can we help with?

© 2022 TPG Telecom Limited ABN 76 096 304 620Vodafone acknowledges the Traditional Custodians of the land on which we live, work and connect. We pay respect to Elders, past, present, and emerging.

Can I activate a SIM card myself?

To activate your SIM card online, simply go to your carrier's website. Chances are, the support page you'll need to visit will be listed on the card. Once you've done that, simply follow the steps listed. Usually, you'll have to enter the phone number or SIM card number.

How long does it take to activate a replacement SIM card?

Sim swaps can take up to 24 hours to complete. Once you lose signal with your original sim, turn your device off.

Do I need to activate a new SIM card?

If you've just purchased a new connection and received your new SIM card, it should already be activated. Simply pop it into your handset and you're good to go.

Can a SIM card be reactivated with a new number?

Once a SIM card has been deactivated, it's not possible to reactivate it. Moreover, deactivating the SIM card returns the phone number associated with it to the pool of available phone numbers. It is therefore impossible to keep the phone number associated with a deactivated SIM.