Senville 24000 btu mini split air conditioner with heat

• Description
• Shipping
• Return Policy
• Low Price Guarantee
• Why Buy From Us
• Financing

Looking for the best mini split air conditioner heat pump that will offer a versatile and affordable solution to cooling and heating your tiny home?  Look no further than the Senville AURA Series ductless mini split air conditioners and heat pumps!  

Enjoy the luxury of a cool climate controlled living space as well as efficient heating, that can be added to virtually any type of tiny home you desire to cool or heat. Whether it is a mobile tiny home, RV, schoolie, shipping container home, or a small stationary tiny home, the Senville mini split air conditioner and heat pump units will get the job done!  

The Energy Star Certified Senville AURA Series is Senville’s most efficient mini split air conditioner and heat pump. With an astonishing 25 SEERefficiency rating, the Senville AURA Series, surpasses many of the top name brands when it comes to efficiency. These units come pre-charged with R410A refrigerant and include the necessary piping for installation and hook up for a simple DIY experience.  Additionally, the Senville AURA Series offers you one of the quietest split air conditioning systems on the market, with minimal audible noise, which will ensure the most comfortable overall experience in your tiny home.  

Senville is proud to offer one of the most advanced heating and cooling systems in the world. The AURA Series is equipped with Ultra-Inverter Technology, which allows their mini split systems to provide cooling and heating at up to -22F/-30C.  With up to 75% efficiency, you won't experience any additional cost overages on your energy as temperatures drop. Ultra-Inverter Technology drastically helps the ductless system reach such high SEER ratings. Opt for a mini split system with Ultra-Inverter Technology to ensure that you are minimizing your energy costs and usage.

The Senville AURA Series is Wifi ready.  Enjoy the benefit of remotely controlling your mini split air conditioner from virtually anywhere in the world with any Android or iOS phone (wifi connection required). Control your temperature settings from the office, or while on the road for more efficiency and superior control, as long as you have an internet connection. Great for vacation homes, pets, or for better efficiency and temperature control while you are away.

The Senville AURA also includes a variety of features including self-cleaning, leak detection, and diagnostic display, all designed to ensure a proper running system, that will last a lifetime. Enjoy peace of mind, knowing that your air conditioner will warn you of any potential problems, allowing for proper maintenance and a climate control system that functions at its highest efficiency.  Live comfortably with the Senville AURA Series in your tiny home today!  

 ***May take up to two to three weeks to ship, please call to confirm before requesting expedited processing.***

Features: 

• 24,000 BTUs of cooling power: You’ll stay comfortable on summer’s hottest days.
• Heat Mode: Stay warm and cozy indoors all winter long by setting your desired temperature between 62°F and 86°F.
• Dehumidification mode.: Eliminate excess moisture in your living space 
• Auto Mode: Simply select your desired temperature and the air conditioner will choose the  best operating mode for you.
• 20.5 SEER (CEE Tier 3) ENERGY STAR Certified Inverter Technology. (58% Savings per Year. vs. 10 SEER)
• Arctic Heat Pump: Great for Cold Climates! (Up to -30C / -22F). 
• Wi-Fi Capable: Control your mini split system with a smartphone or tablet simply by downloading the Senville App (iTunes, Google Play) and connecting it to your device.   Android and iOS compatible, wifi connection required.
• Follow Me Feature: When engaged, your remote control becomes a remote thermostat providing the unit with the most accurate temperature readings.
• Remote Control: You can operate the unit from anywhere in your room with a simple touch of a button.
• Turbo Setting: When you need quick cooling, turbo mode is the perfect choice for achieving your set temperature in the least amount of time possible.
• Programmable Timer: Set the unit to automatically turn on or off as you desire.
• Multiple Fan Speeds: Choose from three fan speeds (low, medium, high) or select auto fan.
• Auto Restart: Should a power outage occur, the unit will resume operation in its previous settings, once power is restored.
• Adjustable Air Flow: Use the remote control to adjust the vertical air flow while the horizontal air flow can be manually set on the indoor unit.
• ENERGY STAR Certified
• ETL Certified
• AHRI Certified (View Certificate)
• Recommended for rooms sized 1150-1350 sq. ft. Included with your purchase:

• Senville AURA Series 24,000 BTU Mini Split AC/Heat Pump
• Remote Control
• Installation Kit - 16ft, 25ft, or 50ft (wiring not included with the 50ft)
• Owner's Manual
• Installation Manual
• Remote Control Manual

Specifications:

Warranty: 

When you purchase the AURA Series system from Senville, you are backed by a comprehensive 7 year warranty guaranteed to protect your purchase. All warranty claims are processed by the North American Headquarters of Senville, ensuring the highest levels of customer support and satisfaction. This 7 year warranty offers coverage on the compressor and a 3 year warranty on all other parts. You can rest assured knowing that your purchase will be protected for up to 7 years because the team at Senville know that they are providing you with the highest quality mini split system available. 

***Professional Installation Required: This unit must be installed by a state certified or licensed HVAC professional in order for the 7-year limited warranty to be valid.***

Documentation:

Senville AURA 24000 BTU Mini Split Air Conditioner - Heat Pump - SENA/24HF Installation Manual

Senville AURA 24000 BTU Mini Split Air Conditioner - Heat Pump - SENA/24HF Energy Guide

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
• We will send you the tracking information within 24 hours to the email address you provided when checking out.  
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

• We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to support@tinyhouseessentials.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
• If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
• If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.

Important Freight LTL Shipment

1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item.
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered.
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit.
• TinyHouseEssentials recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify TinyHouseEssentials immediately.
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify TinyHouseEssentials immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@tinyhouseessentials.com

TinyHouseEssentials.com is committed to providing the best customer service in the Tiny House industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

TinyHouseEssentials.com 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• You must notify us of your intent to return within 30 days of delivery date.
• There is a 15% restocking fee.
• Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

• Products which are eligible for parts under manufacturer warranty
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to

*Exclusions

TinyHouseEssentials.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

AIMS Power Return Policy:

TO RETURN MERCHANDISE:

OBTAIN A RMA #

1. All returns must have a RMA number for processing.

2. Packages without a RMA number on the outside of the package will not be accepted.

RETURN PACKAGING – Repack the product in its original packaging, along with all manuals and

related materials. Place the packaged product in a protective outer box. The RMA number must be

clearly marked on the outside box / package. Please Note: We must receive all original products in

order to process your return or exchange. AIMS Power® is not responsible for products that are

damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.

RETURN SHIPPING CHARGES – The customer is responsible for shipping charges on returned

products; AIMS® will send replacements via Ground freight at no charge. We recommend shipping via

ground.

RETURN SHIPPING METHOD – AIMS Power® strongly recommends you fully insure your return

shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide

you with proof of delivery for your protection. Remember to keep your Tracking Number.

RETURN PRODUCT PACKAGING – It is the customer’s responsibility to make sure the returned

merchandise is properly packaged and protected for shipping. We recommend you insure your package

for the purchase value.

PRODUCT DAMAGED IN TRANSIT – If your product arrived DAMAGED in transit, it is best to

REFUSE it back to the carrier attempting delivery. Please inform AIMS Power® of the refusal. If you

accept the package, make sure it is noted on the carrier’s delivery record in order for AIMS Power® to

file a damage claim. Save the merchandise and the original box and packing it arrived in; notify AIMS

Power® immediately to arrange for a carrier inspection and pick up of the damaged merchandise.

RETURNED PRODUCT CONDITION:

• LIKE NEW CONDITION – All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer.

• INCOMPLETE, SCRATCHED or DAMAGED CONDITION – AIMS Power® reserves the right to refuse crediting the customer’s account and the product will be returned to the customer.
• DEFECTIVE PRODUCT – After 30 days, defective product may be returned for repair or exchange only, at AIMS®’s option.

Upon receipt of an RMA number, ship returns to the following address:

AIMS Power®

Attn: Returns Dept.

9550 Gateway Drive

Reno, NV 89521

BioLet Return Policy:

Returns:
Unless defective, a 15% restocking fee will be charged for all returned products. All returned merchandise must be unused in the original packaging and all components, manuals and registration card(s) included. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final. If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support or make arrangements to repair the product. In many cases, we can diagnose and resolve concerns over the phone. For more information, please call us at 1-800-524-6538

Return Procedure:
To return a product, please follow the steps outlined below.
1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 1-800-524-6538 or email .      
2. Please provide the following information when requesting a Return Authorization #: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
3. Verify that all merchandise is in the original packaging and that all components, manuals, and accessories are included.
4. For your protection, use a "traceable" ground shipping method.
5. Address the package to:
BioLet Toilet Systems Returns
165 W Broadway St
Dover, OH 44622
6. Return the merchandise within 15 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. Packages without a Return Authorization # will be returned to sender.

Eccotemp Return Policy 

6 month satisfaction guaranteed returns!

Our policy below extends to purchases made on Eccotemp.com.

• If at any time, within 6 months of your purchase, you may return new or unopened products for a refund. In the event you used a promotional coupon on your order that was item specific or required a shipping threshold, your refund will be reduced accordingly to the coupon that was used at the time your order was placed. Returning your order partial may subject your refund to being reduced less the amount of the current full retail cost of the item you are retaining. Customer is responsible for all shipping related costs. Partial returns for BOGO (Buy One Get One) sales are prohibited. All items must be returned to be considered for refund. Any seasonal promotional offers including but not limited to Black Friday and Cyber Monday are excluded from the Free Returns Policy stated above. 

• If your purchase falls within 45 days you may return new or used products. Items must be in their original packaging with all original included accessories. Used items may be returned and will be subject to a 15% restocking fee if the item cannot be sold as new. Eccotemp will provide a prepaid shipping label for qualifying orders within this 45 day window. To complete return please have proof of purchase and serial number ready and contact customer service at 1-866-356-1992. 

• For any non-functioning or damaged items due to shipping, please call 1-866-356-1992 immediately and speak with a customer service representative. To speed up the process, please gather your proof of purchase and serial number prior to calling. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately. 

• For any defective items within 45 days of purchase please contact tech support immediately at 1-866-356-1992 or visit www.eccotemp.com to schedule an appointment call to troubleshoot your issues. Please gather your proof of purchase and serial number prior to calling or setting up your appointment. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued upon product return. 

*Customer Support will only provide help once the proof of purchase and serial number have been validated. You must provide this information to receive adequate and quick help from our team. 

RSL labels are only provided to the United States, excluding Hawaii and Alaska.

Please allow up to 3 weeks for a refund. For any damaged/defective products outside of the 45 day return window please refer to the warranty policy located in the product manual. You may download copies of product manuals by visiting www.support.eccotemp.com

For any inquires on product warranty and what is covers please reference the product manual included or go to support.eccotemp.com to find a digital copy.

Humless Return Policy

In no case are goods to be returned without first obtaining Humless ‘s permission. Buyers shall pay the costs of return of any goods and shall use its best efforts to insure that all packaging materials that Humless supplies are maintained in suitable storage areas to protect them from damage, including, without limitation, from forklifts and weather. Goods must be securely packed to reach Humless without damage. Material accepted for credit may be subject to a service charge plus all transportation charges. Credit for returned goods will be allowed only to the extent agreed to in writing by a duly authorized representative of Humless and no application for credit will be processed unless Buyer provides the original invoice number and date.

MyMedic Return Policy

Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original and unopened packaging.
Additional non-returnable items: Gift cards.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use and any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days that isn't up to us - it's your banks decision and policy on how long that will take.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at  

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

MyMedic Return Policy:

Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original and unopened packaging.
Additional non-returnable items: Gift cards.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use and any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days that isn't up to us - it's your banks decision and policy on how long that will take.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at  

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Nature's Generator Return Policy:

Returns: 
Any unopened/unused and non-defective product purchased from tinyhouseessentials.com can be returned to us within 30 days of the original ship date. A 15% restocking fee will be deducted from your return.  You must contact us via email at  or via telephone at (805) 383-0003 before any product is returned to us.

When you contact us we will provide you with an RMA number and confirm the return address to you. You can then arrange to send back the product. The return cost associated with any unopened/unused and non-defective product is the purchasers responsibility.

If you would like to return any unopened/unused and non-defective product after 30 days of product purchase, that item can be returned back to us and you will incur a 15% restocking fee. In addition, the return cost associated with the unopened/unused and non-defective product is the purchasers responsibility.

Damages:
If for any reason your product is damaged upon receipt, please contact us via email at  or via telephone at (805) 383-0003 so that we can work with you on getting a replacement.

Precision Temp Return Policy

RV550’s, M550s, and TwinTemp products can be returned within 30 days of the date of purchase with a 15% restocking charge.  They must be returned in the original shipping carton with all accessories included.   The returned unit will be inspected upon return for any damage or missing parts.  A larger restocking charge will be applied if there is any Physical damage or missing components.   Any Rv550, M550, or TwinTemp unit which has been installed cannot be returned for credit.

Return Procedure

• All return request must be submitted in writing and sent to
• If your return is approved you will receive an email from us with return instructions.
• Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
• We recommend taking a picture of the package and/or the item before shipping.
• Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
• Please provide us the tracking number.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

Separett Return Policy:

Please inspect your product upon delivery. If the shipping box appears to have damage that may affect the product - please open and inspect or refuse the delivery. It is much easier for us to work with the shipper when it is in their possession. All shipping damage must be reported within 10 days of receiving the product. 

Separett-USA is the US distributor for the Separett line of urine diverting toilets and accessories manufactured in Sweden. Products ordered from our store or thought a reseller site  shipped from our  NH warehouse stock. Products warranties vary by product, and cover manufacturing related problems not subject to use other than for the intended purpose of the product.

We request clients save their purchase documentation along with your purchase receipt, for warranty proof of purchase.

As our products are non-standard product for many homes, checking compliance to local codes is the sole responsibility of the buyer.

Our products a warranteed for normal use, not abuse. We do the best we can to help customers with any situation that arises with our products. If you have any issues - please contact us directly for product support.

Should you change your mind regarding your need for our product and require a return, the shipment must have an RMA (return materials authorization) number from our office. All product must be received in the original and complete packaging and in unused condition. We will accept returns within the terms list  below for a period of 30 days from your receipt of the product as listed on your delivery notification.
Returned products are subject to shipping costs to and from our warehouse. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.These costs will be advised to you prior to issue of an RMA, you may also be subject up to a 15% restocking charge of the net cost  for repacking or repair of items for resale. 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please understand, our products are used for sanitary purposes, If they have been unpacked or used in any way, we cannot resell them. Thank you.Thank you.

Questions? Email us: 

Cancellations

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

If your order has been shipped, a standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

EMAIL: 

Damaged Merchandise

In the event of damage to your product in shipping, please contact to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

EMAIL:

Defective Merchandise

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL:

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and "buy one, get one free" offers are not eligible
• The item must be in stock on the competitor's website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

If you want to check if we can price match a product before you place your order, please contact us.

Lowest Price Guarantee

The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, you see the exact same product advertised on the same merchant's Web site at a lower published retail price. If the claim is confirmed in your (the buyer's) favor, we will refund you the difference up to $100 USD.

How to Use the Service:

At any time during the validity period of a Norton Shopping Guarantee, you can register or log in to the Norton Shopping Guarantee Buyer Service Center to utilize the Service. To use the service:

• You must be the buyer of record of a valid Norton Shopping Guarantee certificate or number issued within the immediately preceding 30 days.
• Select "Guaranteed Transactions" in the Buyer Service Center.
• To start the claim process for a particular transaction, click the "Price Claim" link for that transaction.

Lowest Price Guarantee Terms:

Claim

You will be required to provide the following information:

• Proof of guarantee:
• Your Shopping Guarantee number and your email address used during the eligible transaction. The Shopping Guarantee number is provided to you on the order confirmation page from your merchant or the Certificate of Guarantee email.
• Details about the transaction:
• Web site where the eligible purchase was made, date of purchase, amount paid, description of the item and SKU (if applicable). This information is typically included in the purchase confirmation email you received from the merchant.
• Proof of lower price:
• We recommend that you send us a screenshot and the URL of the same item you purchased, showing the new price. We cannot accept printed materials, or email text as proof of the lower price.

All claims must be made by sending an email to . Our staff will verify your claim within 10 business days. We reserve the right to contact you and the merchant in order to get more information. All claims must be made in English.

Service Conditions and Limitations

1. You must make a claim following the instructions above. We will review such claim for completeness and legitimacy, and, if approved, will make payment directly to you.
2. Lowest Price Guarantee, when included with the Norton Shopping Guarantee you receive, is available only as follows:

• To be eligible, the value of a claim must be greater than $5 USD, but may not exceed $100 USD. per transaction. The maximum amount that you can claim in any 12-month period is $200 USD.
• The price reduction must be on the same item, with the same item SKU (if applicable), offered for sale on the same merchant's Web site, under the same merchant terms and conditions.
• For ticket purchases, such as sporting events, shows, concerts, etc., the price reduction must be for the same date and time, same show, same venue, and same quantity of tickets. Seats must be in the same section and in the same row or better.
• Lowest Price Guarantee does not apply to any of the following:

• Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied.
• Shipping, handling, taxes, surcharges, and any other similar fees.
• Any currency fluctuation. All claims will be reviewed in US dollar only as priced on the merchant's Website.
• Any partial, incomplete or cancelled orders, or any order for which a Purchase Guarantee claim has been submitted.
• One-of-a kind items (including antiques, artwork, rare coins and furs).
• Limited edition items.
• Services and additional costs (such as installation charges, extended or supplemental warranties, or memberships).
• Used, altered, rebuilt and refurbished items.
• Custom-built items.
• Land and buildings.
• Negotiable instruments (such as promissory notes, stamps and travelers checks).
• Items provided under a leasing arrangement.
• Cash or cash equivalent.
• Items that do not have a standard SKU will not be eligible for Price Guarantee.

Data Collection and Privacy

During your visit to a participating merchant's Web site, DigiCert may collect information, known as "cookies" regarding your visit. During the eligible transaction, Norton Shopping Guarantee will collect certain information, including your name, email address, and date and time of the eligible transaction in order to provide the Norton Shopping Guarantee Certificate email and unique guarantee number, unless you opt-out during the transaction process, or after receiving the Certificate of Guarantee email. We will not use your information for any purpose, other than to administer Norton Shopping Guarantee and any claims that you submit. Any information collected is subject to DigiCert's Complete Online Privacy Statement, including our policy on Cookies.

To learn more about Norton Shopping Guarantee, visit NortonShoppingGuarantee.com.

We Are Tiny House Experts.

Welcome to TinyHouseEssentials.com.  The #1 source for all the necessities you need for your Tiny House or RV.  We are confident in the products we sell, whether it be solar power kits, mini split systems, compositing toilets, and other tiny house essentials. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Tiny House market. Our customers include tiny house owners, location independent travelers, camping and recreational vehicle enthusiasts, and people seeking off-grid energy independence who are looking to reduce their living expenses to pursue their goals and passions.  

What sets us apart from the rest? 

Large generic retail stores lack the specialized knowledge to answer specific questions on assembly, warranty, and product benefits and features. We know the ins and outs of the Tiny House industry,  so we can provide you the details and knowledgeable answers to any of the questions that can guide you during your Tiny Journey.

OUR COMMITMENT TO YOU

• Exceptional customer service.
• FREE shipping to the lower 48 USA on every order and no sales tax outside California.
  
• Our products are backed by a100% Satisfaction Guarantee.
• We guarantee that our prices are the lowest online.  If you find a lower price, we will match it!
  
• We have been in business since 2017 and have many satisfied customers, see what they had to say here!  
  

Cheers to a simpler more exciting life!

For most Americans, 1/3 to 1/2 of their income is dedicated to the roof over their heads…It’s ridiculous!  Break away from the everyday trap of being stuck living paycheck to paycheck.  At TinyHouseEssentials.com, our mission is to “keep it Tiny, keep it simple.” These essential products for Tiny Houses have allowed normal everyday people to start their journey and follow their dreams of travel, independence, and freedom.

We provide the following value-added benefits with every order:

• 100% Secure Shopping
  
• We Value Your Privacy
  
• Trusted Brand Names
  
• Authorized Online Dealer
  
• Best Return Policy
• Free Shipping
  
• Low Price Guarantee
  
• Satisfaction Guarantee
  
• Courteous Sales Experts

WORRIED ABOUT PRICE?

• We are an authorized dealer for our suppliers and we ship directly from their warehouse.
• With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
• We offer fast free shipping, zero taxes anywhere except for California, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand building a Tiny House is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at .

MEET THE OWNER 

The owner, Brian, started TinyHouseEssentials.com to help those who want to achieve their dreams of travel, independence, and freedom to live simple.

In 2014, Brian was struggling, working in the service industry with his credit cards maxed, barely making his bills, and worst of all didn’t even fathom the thought of change or travel.  He was comfortable in his bubble…comfortably struggling.  He had no idea what else the world had to offer.  A sad statistic is, only 20% of Californians who reside in Los Angeles ever leave the Country yet alone the State.  

It was during this time he caught up with a good friend he hadn’t seen in a while.  She recently moved back to California after traveling and living in Australia.  She somehow convinced him to save what little money he had, break out of his bubble, and take a trip with her to New Zealand for two weeks.  Their trip to NZ consisted of no pre planning, just a camper van, what little necessities they had in their bags, and all the freedom to take on whatever the journey had to offer.  This trip opened a door in Brians world that changed his life completely. 

There are two ways you can achieve financial freedom and location independence.  1) Make more money,  and 2) Downsize and live simple.  Whether you want to downsize your living space so you can afford to explore the world, or you actually want to live off-grid in a house on wheels, TinyHouseEssentials is proud to provide the products that will help you reach your goals.  You not only shop here, you shop, browse, and learn all in one place.  

Today, we, TinyHouseEssentials.com, keep it simple and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world. 

HOW WE GIVE BACK:

We love to give back to the community. From reducing an environmental footprint, to helping clean up plastic litter, we've done it all. Our love for keeping the oceans cleaner extends far beyond our local community. We want to help keep the world clean. We've partnered with the The Ocean Cleanup to help clean the oceans and our beaches by skimming and recycling plastic waste. It's amazing what a difference 60 + floaters can do to help skim the oceans around the world. Watch this video to learn more about what The Ocean Cleanup does for our oceans.

We donate a portion of our profits each month to The Ocean Cleanup. All proceeds go towards reducing an environmental footprint and keeping our oceans and beaches clean. 

CONTACT US

You can call our customer support team from 9am-5pm PST Monday-Friday at (800) 975-2413.

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: and we will reply within 1-2 hours during regular business hours.  

You can write to us at: 

Tiny House Essentials

4470 W Sunset Blvd. #92527

Los Angeles, CA 90027

We hope you enjoy shopping our off-grid living supplies as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us. 

If you want to learn more about the products we offer, why you should get one, what they are, how they work, and when the best time to get one is, check out our Solar Power buyers guide, our Composting toilets buyers guide, our Wood pellet stoves buyers guide, or our Mini split systems buyers guide.

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What Is The Financing TinyHouseEssentials.com Offers?

If you're considering purchasing one of our Tiny House Essentials, but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.

We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.

TinyHouseEssentials.com has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.

You'll usually get a decision within seconds and be able to purchase that brand new product of your dreams right from our website shipped directly to your door as fast as 3-10 business days.  You have two options for financing: Paypal and Klarna.

What types of financing options does Klarna offer?

• Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
• Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
• No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”

Select Klarna at Checkout to see if you qualify.

What types of financing options does Paypal offer?

The world-renowned recognized and respected leader in financing, PayPal, has offered customers of TinyHouseEssentials an exclusive deal to get financing for any Tiny House product over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!

PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.

If applying for Paypal Credit you will need to have a Paypal account or create one. If you don't know how to create one check out this wikihow article: How To Set Up A Paypal Account

PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.

The financing lasts for 6 months and is only valid on approved credit.

How Do I Apply for Paypal Financing?

(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)

1.      Choose the product you want to purchase.
2.      Click the ADD TO CART button on the product page:
3.        Click the CHECKOUT button:
4.        Fill in your information:
5.       Click the CONTINUE TO SHIPPING METHOD button:
6.       Choose your shipping method.
7.      Click the CONTINUE TO PAYMENT METHOD button:
8.      Choose PAYPAL option:
9. Click the COMPLETE ORDER button:
10.      A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.

If you don't know how to create one check out this wikihow article. How To Set Up A Paypal Account.

1.      Click APPLY NOW button: (hover your mouse over Apply Now)
2.       You will be prompted to fill in your information:

• Billing & shipping address
• Your date of birth
• Last 4 digits of your social security
• Phone number

1.       Click NEXT
2.       Read PayPal's Credit Terms & Conditions:
3.       Click AGREE AND APPLY:
4.     You will receive an instant approval:

OR

1.  You will receive an instant denial. TinyHouseEssentials has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.

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