Online help Show Orders 1. How do I place an order? To place your order, simply follow the steps as shown below: 4. Review that everything is correct and click "Checkout". 5. Go to the checkout page. 6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now. 7. Fill out all shipping and payment information. 8. Click "Place Order" You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully. If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible." Read Article 2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long? All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link. Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link. If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. Read Article 3. How can I track my order status? 1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount. Read Article 4. When will I receive my order? Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you. If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link. Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link. If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. Read Article Product 1. What is the best way to choose my size? Please kindly refer to our Size Chart to choose the correct size. Read Article 2. Will my item be exactly the same color as what is shown on your website? Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person. Read Article 3. Could we get color swatches to see what the colors look like in reality? 4. How can I make sure all of my dresses are the same color? Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different
times might be slightly different. Read Article 5. Can I change the design of a dress? Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information. Read Article Payment 1. What methods of payment do you accept? You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. *Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout. Read Article 2. How can I pay with Wire Transfer? To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page). Read Article 3. How can I change payment methods? If you have an unpaid order and want to use a different
payment method, it's easy: Read Article Delivery 1. Where/What countries do you ship to? We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. Read Article 2. What shipping methods do you offer? Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship
to. Once you've entered your shipping address, you'll be able to see the available shipping methods. Read Article 3. What if I need to change my shipping address? Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible. Read Article 4. How much does shipping cost? The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system. Read Article Returns 1. What is your return policy? JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return. Read Article 2. What is your return/exchange process? You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter. Read Article 3. Can I return a standard-size dress? Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached). Read Article My Account 1. How I can change my email address? We can change email address for you. Please Contact Us with
your new email address. We will change it within 24 hours. Read Article 2. What should I do if I forget my password? If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email
address to reset your password. Read Article About JJsHouse 1. Do you have a store? We are sorry but
currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed. Read Article 2. Why choose JJsHouse? JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors. Read Article What is the most popular color for mother of the bride dresses?When it comes to color choices, navy is the most requested color for mother of the bride dresses. Other popular colors include blush and shades of nude. While white, black and red are to the colors to avoid!
Can you wear a shawl to a wedding?Whether you're looking for something to keep you cozy for a winter ceremony or you want to keep it modest for your walk down the aisle, bridal shawls are an excellent accessory for any wedding day ensemble.
What color is the mother of the bride to wear?Colors like plum, lavender, eggplant, silver, navy and gold are the perfect pick for the mother of the bride dress. This is a universally flattering color combination for bridal parties. Choosing a mother of the bride dress to complement this color theme will be a bit easier.
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