Does T-Mobile insurance cover cracked screens, lost phones or water damage? Find out what T-Mobile phone insurance covers (and what it doesn’t) in our overview. Show Phone To Sell? Find Trade In & Cash Value › T-Mobile insurance options comparedT-Mobile offers three insurance tiers: Protection 360, Basic Device Protection and Premium Handset Protection for prepaid phones. Coverage and pricing depend on which tier you select.
Protection 360T-Mobile’s most comprehensive insurance plan covers device malfunctions, accidental damage (including cracked screens and water damage), loss and theft. Your phone, standard charger, standard battery and SIM card (if applicable) are covered. Additional accessories that came with your phone are only covered if they are lost or stolen with your phone. The plan comes with 24 months of AppleCare for iPhone users. Did you know? Many phones are worth $100+. Find the value of your phone.The plan does not cover damages from abuse, misuse or fire, intentional or cosmetic damages, pre-existing conditions, repairs from unauthorized providers, manufacturer recalls or Acts of God. There is no deductible or claim limit for malfunctioning devices, though there is a $5 processing fee for replacement phones. Accidental damage deductibles range between $10 and $99, depending on which type of phone you have. If you have an iPhone, the cracked screen deductible is $29. Loss and theft deductibles range between $10 and $249, depending on your phone (BYOD phones are considered Tier 5).
The plan limits you to 3 accidental damage claims within any 12-month period. iPhone users get 2 damage claims under AppleCare; a third claim would be covered by T-Mobile but would incur a $99 deductible for a cracked iPhone screen (versus the standard $29 AppleCare deductible). Is Apple’s upgrade program a good deal? Probably not. Find out why T-Mobile Protection 360 also comes with accelerated JUMP! upgrades (after 12 months or when 50 percent of your phone is paid off), McAfee Security with ID Theft Protection, unlimited screen protector replacements and Tech PHD by Assurant, which offers support for connected devices and handles non-AppleCare insurance claims. Monthly premiums range between $7 and $15 per month, depending on your phone’s value. Basic Device ProtectionT-Mobile’s Basic Device Protection Plan covers malfunctioning phones, accidental damage (including cracked screens and water damage), loss and theft. Like Protection 360, the plan covers your phone, charger, battery and SIM card; and other accessories are only covered if they’re lost or stolen with your phone. It does not offer accelerated JUMP! upgrades, AppleCare services, unlimited screen protector replacements, McAfee Security or Tech PHD. The plan is limited to 2 claims within any 12-month period. Coverage limitations and exclusions are identical to Protection 360, which means it does not cover damages from abuse, misuse or fire, intentional or cosmetic damages, pre-existing conditions, repairs from unauthorized providers, manufacturer recalls or Acts of God. Is the T-Mobile trade in program a good deal? Find out There are no deductibles or claim limitations for malfunctioning devices, though T-Mobile charges a $5 processing fee for replacement phones. Deductibles for accidental damage, loss and theft range between $10 and $249, depending on your phone’s value. Basic Device Protection costs $1 less per month per tier than Protection 360, so it ranges from $6 to $14 per month (BYOD phones are considered Tier 5). Note that accidental damage deductibles for Tier 4 and 5 phones are $149 and $249, versus $99 on the Protection 360 plan, so if you have an expensive phone it might be worth paying the additional $1 per month for Protection 360.
Premium Handset Protection (Prepaid Phones)This insurance plan is exclusive to T-Mobile’s prepaid phone customers. It covers malfunctioning phones, accidental damage (including cracked screens and water damage), loss and theft. Deductibles range between $20 and $175, depending on the phone you have. The plan covers 2 claims within any 12-month period. Your phone, standard charger, standard battery and SIM card (if applicable) are all covered. Additional accessories are covered if they’re lost or stolen with your phone.
The plan does not cover damage from corrosion or rust, failure to follow maintenance guidelines, intentional damage, unauthorized repairs, pre-existing conditions, warranty-related claims or power fluctuations. Pricing is $8 per month for all prepaid phones. Related HelpWhat happens when you lose a phone with TIf your device is lost or stolen, suspending your service will help prevent additional charges from unauthorized users. Once you suspend your line, it will be inactive and unavailable for use. If you find your device, you can restore service to the line by returning to My T-Mobile.
Can TRepair or replace a damaged device
If you have Protection<360>, you may submit a claim to repair your damaged device. If you have other Device Protection, you may place a claim to replace your damaged device. If you're a JUMP! On Demand ® customer, you may be able to pay a fee to turn in a damaged device.
Can TYes, if the phone is turned on and in service, you can use T-Mobile FamilyWhere® to find it. Keep in mind that if your lost or stolen phone does not have GPS or if it does have GPS, but is not in clear view of the sky, your location may be reported as a wide area.
Do I have to pay off my phone if I lost it?If your device is lost, stolen or damaged, you're still responsible for your monthly device payments until the agreement is paid in full.
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What happens if i lost my iphone t mobile
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