What if wheres my refund says no information available

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Colorado Cash Back Call Center

303-951-4996

Contact the call center for questions about your TABOR refund.
*Your refund status will not be available on the Revenue Online portal. 

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Important Identity Verification Information

Please note that in the best interest of all taxpayers, the Colorado Department of Revenue implements measures to detect and prevent identity theft related refund fraud. Please be aware that these measures, meant to ensure state tax dollars are going to the right person, could delay individual income tax refunds. If you have received a letter requesting that you verify your identity and/or tax return details, it is important that you promptly respond to the letter. 

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Check Refund Status Online

You can check the status of your refund on Revenue Online. There is no need to login. Simply choose the option "Where's My Refund for Individuals" in the box labeled "Refund Resources". Then, enter your SSN or ITIN and the refund amount you claimed on your current year's income tax return. If you do not know the refund amount you claimed, you may either use a Letter ID number from a recent income tax correspondence from the Department.

You will receive the Letter ID within 7-10 business days. After we have received and processed your return, we will provide you with an updated status as the refund moves through our system. It may take a few days for an updated status to appear. Please check back often to verify where your return/refund may be in our process.

The information in Revenue Online is the same information available to our Call Center representatives. You can get the information without waiting on hold.

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Frequently Asked Questions

I can't check the status. What do I do?

Please verify the refund amount you have entered and verify that you are using the primary SSN for the return/refund. You may want to try using a Letter ID instead of the refund amount.

You have not updated the status of my refund in a while. When will I receive it?

Each return processes through multiple steps. We recommend you file electronically and include all documentation to ensure we can process your return/refund as quickly as possible. Please check back on the status daily. If we require additional information, we will contact you through U.S. Postal Service mail.

I received a "Validation Key" letter. Will that delay my refund?

In the best interest of all our taxpayers, the Colorado Department of Revenue implements measures to detect and prevent identity theft-related refund fraud.  The Department has a "Validation Key" process where information will be requested to be entered on Revenue Online to validate their Colorado refund. Please be aware that if you do not respond to the validation key letter in a timely manner your refund will be delayed. Visit the Identity Verification web page for more information. 

Track Your Refund

About Where's My Refund

What if wheres my refund says no information available
Use Where's My Refund to check the status of individual income tax returns and amended individual income tax returns you've filed within the last year.

Be sure to use the same information used on your return: Social Security Number, Tax Year, and Refund Amount.

If you submitted your return electronically, please allow up to a week for your information to be entered into our system.

Information Provided

What if wheres my refund says no information available
Information is updated in real-time. The information on Where's My Refund, available on our website or over the phone at 515-281-3114 or 800-367-3388, is the same information available to our Taxpayer Service representatives. Taxpayer Services will not be able to provide further information if you call.

Receiving Your Refund

What if wheres my refund says no information available
When your return is complete, you will see the date your refund was issued. The anticipated time frame for refund processing is 30 days. Please check your refund status at Where's My Refund.

The Department issues $825 million in individual income tax refunds per calendar year. The majority of these refunds are issued before the end of May.

Various things can delay return processing. A few examples are mailing a paper return, not choosing direct deposit, having errors on a return, missing documentation, and returns identified for additional review.

Common Questions