FAQ/ Receive money How can I find an agent location in Australia? You can find an agent location in Australia on our website. How do I pick up my money? You can pick it up at any agent location. Look for the nearest one on our website. You’ll need the tracking number (MTCN) as well as the sender’s name, sender’s country and transfer amount. You’ll also need to provide an accepted form of government-issued photo ID to pick up the money. What is acceptable identification to collect money at an agent location in Australia? For your protection and to meet regulatory requirements, you must have an accepted form of government-issued photo ID to pick up money at an agent location in Australia. Acceptable identification includes:
What are the hours of operation for the agent locations? Availability depends on the agent’s opening hours. You can check the hours of operation using our agent locator. Can’t find what you are looking for?If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care Western Union Payment System stopped money transfer service in Russia on March 24 2022Money transfers sent from Russia to other counties (except Belarus) and not paid out to receiver before March 24, 2022 will be ready for receipt outside Russia any time. Money transfers sent to Russia before March 24, 2022 and not paid out to receiver in Russia will be returned to the sender outside Russia. Sender in Russia if decides can get refund of money transfer any time at the location of Russian Post We would like to note that Western Union MT East acts in full compliance with all requirements of the Russian legislation. All obligations to partners, clients and vendors will be fully completed. If you still have questions, please contact us. What documents can I use to pick up money in Guatemala? If you need to pick up money at Western Union agent location, please present a valid International passport, National Identity Card, Driver’s License, Residence ID (for foreigners), Foreigner’s document. Acceptable IDs are subject to the banking laws and regulations of Guatemala. How do I know if my money transfer has been received? You can go to track a transfer at wu.com. Then type in the sender's name and the MTCN (money transfer control number). You’ll get an update on the latest status of your money transfer. How do I pick up a money transfer? You can pick up the money at any Western Union agent location. You'll need to provide the following information:
For more information, please visit your nearest Western Union agent location. How does a Western Union agent pay out the money transfer? Money transfers will generally be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location. How much does it cost to receive money? All fees are paid by the sender. Pick up cash at a Western Union agent location, or, depending on where you live, have it deposited directly into your bank account or mobile wallet.
Receive moneyHow do I pick up a money transfer? What do I need to bring to pick up money at an agent location? How can I find out if a money transfer is ready for me to pick up? How does Western Union pay out money transfers? How do I pick up a money transfer?
Top What do I need to bring to pick up money at an agent location? Bring a valid government-issued ID and the tracking number (MTCN). Top How can I find out if a money transfer is ready for me to pick up? Visit our website and select Track Transfer. You’ll need the name of the person who sent you the money and the tracking number (MTCN). Top How does Western Union pay out money transfers? Generally, we pay your money transfer in cash but in some cases, pay out may be made in the form of a money transfer cheque, a combination of cash and cheque, and in some locations, directly to your bank account. Learn more about depositing directly to a bank account. Other restrictions may apply. Top What info does someone need to Western Union me?Here's how to send money in person: Search online for a Western Union location near you. Take a valid government-issued ID, My WU® number or phone number to the counter, along with your receiver's bank and account information. Pay to transfer the money with cash or a US bank-issued debit card.
How do I receive money from Western Union directly?Pick up cash at a Western Union agent location, or, depending on where you live, have it deposited directly into your bank account or mobile wallet. Visit an agent location near you with your government-issued ID. You'll also need to ask the sender for the tracking number (MTCN). Find an agent location.
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