Whats wrong with bank of america app

Halloween is just a few weeks away, but Bank of America gave many customers an early October scare on Friday. 

The financial giant was trending on Twitter on Friday as users turned to the platform to complain that the Bank of America BAC, +0.86% app was down — and on the first of a new month, when rent, utilities and other bills are often due. 

“Anyone else having issues with Bank of America app? The irony of this s—messing up on the morning of the 1st,” tweeted one user, sharing the consensus of other Bank of America customers struggling to access their accounts over the app.

“Trust Bank of America to be down on my payday,” said another.

What’s more, many customers weren’t able to log into their accounts on Bank America’s website, either. “Some customers may be unable to access Online Banking at this time,” Bank of America’s website said. “Your accounts continue to be secure. We are actively working to make our site available again to all of our customers as soon as possible.”

Downdector.com, which tracks the reports of technological issues and outages of various services in real time, began seeing a spike in Bank of America complaints at around 10 a.m. ET on Friday.  More than 12,000 reports had been made as of 11:15 a.m. Friday, according to DownDetector. But the complaints slowed to a trickle after noon ET.

Related: Bank of America turns bearish on European stocks, sees ‘anti-goldilocks’ shift ahead

A Bank of America spokesperson confirmed to MarketWatch over email that it was aware some clients were experiencing “slowness” while trying to access their account information, but service was “100% restored” by 2 p.m. ET on Friday. The bank added that clients’ personal and account information remained safe and secure.

• Bank of America's online banking was inaccessible to many users Friday morning.
• Over 12,000 customers reported issues on Down Detector.
• According to BoA, user accounts were secure despite the system outage.

Bank of America's website was inaccessible to users on Friday morning, preventing thousands of customers from accessing their accounts.

According to Bank of America, the company's online banking system was down. The bank posted a message on its website saying it is looking into the problem but reassuring customers their accounts were secure.

"We're aware some clients are experiencing slowness as they try to access account information. We're working to improve the situation asap. Client information remains safe and secure," a BoA spokesperson told Insider.

It appears the system has started to let some customers back in as of midday.

Down Detector for BoA showed over 12,000 complaints on Friday morning, with customers saying they cannot access their balances or transfer money, expressing concern about paying bills that are due on the first of the month.

Insider attempted to log into the company's mobile app but got an error message saying, "We're sorry, we weren't able to complete your request. Please try again."

Bank of America was named the Best Digital Bank in the US by Global Finance in September, which recognizes companies for digital leadership. Judges based their decision on a number of categories, including servicing digital clients and web and mobile site design and functionality. The company also ranked number one for online and mobile banking by J.D. Power.

According to BoA, the company made 1,500 enhancements to digital features and platforms last year and is on track to surpass 2,000 this year. The company is also seeing a rapid increase in digital banking, with 85% using digital channels for deposits. 

Sign up to our Evening Headlines email for your daily guide to the latest news

Sign up to our free US Evening Headlines email

Bank of America’s online banking system went down and locked thousands of people out of their accounts, but appeared to have started to allow some users back onto the platform as of midday.

Shortly after 2pm, Communications Executive Mark Pipitone told The Independent that they were “100 per cent restored”.

The bank’s website was inaccessible on Friday morning, with the bank issuing a statement acknowledging that its online banking system was down.

The company posted a message to its customers on its site, telling them that the problem was being looked into and that their accounts were safe.

“Some customers may be unable to access Online Banking at this time. Your accounts continue to be secure,” the message said. “We are actively working to make our site available again to all of our customers as soon as possible.”

“We’re aware some clients are experiencing slowness as they try to access account information. We’re working to improve the situation asap. Client information remains safe and secure,” a spokesperson for the bank said, according to Insider.

According to DownDetector, the company received more than 12,000 complaints on Friday about not being able to log in.

Users said they were unable to transfer money, with some being worried that they may be unable to pay bills due on 1 October.

In September, the industry publication Global Finance named Bank of America the “Best Consumer Digital Bank in the United States” – prompting David Tyrie, the bank’s Chief Digital Officer, to say that they are “delivering unmatched financial technology to help make our clients’ financial lives better”.

The bank was given the annual award based on its service for digital clients as well as site design and functionality for both web and mobile platforms.

JD Power also ranked the bank as number one for online and mobile banking.

“Bank of America ranks highest in banking mobile app satisfaction among national banks, with a score of 871. Chase (870) ranks second and Capital One (864) ranks third,” JD Power said in a press release.

In August, Bank of America said that “85 per cent of deposit transactions are being made through the Bank of America app, ATMs and other automated channels – driven by nearly 48 million checks deposited digitally during the second quarter alone”.

“More than 70 per cent of Bank of America clients are actively using digital channels for more of their needs, including 72 per cent of consumer and small business clients, 80 per cent of wealth management clients across Merrill and Bank of America Private Bank, and 75 per cent of global banking clients,” the company added.

Why can t I access my Bank of America account online?

Is Bank of America Online Banking Down?

Why is my banking app not working?

How do I update my Bank of America app?