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Supporting our members

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Supporting our members

At Aetna, our members come first.
Find out about the support services we offer
to ensure our members are supported
throughout their health journey.

Our Aetna Ambassadors are on hand to help members through their medical journey. They offer support in the following ways:

1. Providing pre-authorisation of treatment, for peace of mind on what's covered

2. Pre-admission support for inpatient stays

3. Discharge planning

4. Consulting with members, including family members, to select hospitals and treatment plans that optimise use of their benefits plan - including coordination between other health plans or government subsidies the member is entitled to

   Important: Cover is subject to the terms and conditions of your policy.

Other member resources

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COVID-19 resources and support

Find the latest information on testing, vaccines and treatments. Plus, learn how to get four free tests from the government and coverage for more tests from Aetna.

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Disclaimers

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our DSNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.

SilverScript is a Prescription Drug Plan with a Medicare contract marketed through Aetna Medicare. Enrollment in SilverScript depends on contract renewal. (Effective 1/2021)