With 12 million items in the Amazon inventory, you have many reasons to demand a refund from Amazon. Show
However, unlike typical brick-and-mortar stores and some online marketplaces, Amazon refunds can be complicated, even for sellers. Don’t worry, I can help you understand how things work. In this article, I will guide you through Amazon’s strict refund process. As a result, you’ll understand how to request a refund on Amazon, ensuring you’re not wasting your hard-earned money on a product that doesn’t meet your expectations. Let’s get started!
Amazon’s Refund PolicyAmazon only refunds items sold exclusively by Amazon. So, if you bought an item sold by other merchants, you need to request a refund from the seller directly. The refund would be sent to your bank or Amazon account if your order was Pay on Delivery. Amazon sends the refund to your bank account via National Electronic Funds Transfer (NEFT). Take note that Amazon doesn’t send instant refunds to third-party accounts. Hence, your card and Amazon account should bear the same name. Generally, you need to return the item to Amazon before qualifying for a refund. However, Amazon’s refund policy also states that there are situations where they’ll refund the amount you spent without returning the item. Amazon will usually grant you a returnless refund if:
Requesting a Refund for Items Bought on AmazonThe key to a successful refund is the details. Always pay attention to the product’s photos, reviews, description, and title before buying it. Being mindful about the item you purchase prepares you to address any issues that may arise, such as mishandling and miscommunication. If Amazon doesn’t initiate a returnless refund, you’re given 30 days from the original purchase to return the item. Within 30 days, you can choose any of these methods to get your money back from Amazon. OnlineIf you want convenience, follow these steps to request an Amazon refund online:
Customer ServiceRequesting a refund via Amazon’s customer representatives begins by visiting the site’s Customer Service page. Once you’re on the page, choose “A delivery, order, or return.” You’ll then need to follow these steps:
In-PersonAn in-person refund is only applicable if you completed the purchase at an Amazon Physical Store. Amazon’s store is also subject to their other return guidelines. Here’s the process for an in-person refund:
Requesting a Refund from Third-Party Amazon SellersIf the product you purchased is from a third-party Amazon seller, you just need to follow the steps of requesting a refund online or via Amazon’s customer service. Within a week, Amazon’s customer service representative will email you whether they’ve accepted your refund request or not. If your request is accepted, follow the shipping instructions in the email to send the item back to the third-party seller. Types of RefundsAmazon and third-party Amazon sellers can issue two types of refunds to you: full or partial. Here’s a brief explanation of both types of refunds. Full RefundAs its name suggests, a full refund will grant you the total amount you spend, including shipping fees. Amazon and third-party sellers will give you a full refund if you return the item undamaged and without any missing components. You can also qualify for a full refund if you receive the wrong package or experience any seller error. Partial RefundUnlike a full refund, a partial refund means receiving less than the amount you initially paid. Here are the common cases where Amazon sellers give you a partial refund:
Here’s the refund amount for a partial refund, which depends on the condition and restocking fees of the item:
Note: some items have a 15-day return period. How Amazon Issues RefundsRefer to the table below to know how long it takes for you to receive your refund.
Additional note: You can’t change the refund method once Amazon issues the refund. For Cash on Delivery: Once Amazon issues a refund, they’ll add the refund balance to your electronic gift card balance. If you used all or part of the refund balance, Amazon can’t transfer any outstanding refund balance back to your bank account. Amazon’s Goodwill RefundThe Goodwill Refund is Amazon’s additional way of issuing refunds in case of incorrect or delayed shipment, poor customer support, or other similar situations. However, you can’t just demand goodwill refunds. You must first contact Amazon customer service to file a complaint. Amazon will evaluate each complaint to determine eligibility for their Goodwill Refund, which will be made on the original payment method. Where to Find Your Refund
It may take Amazon one week to receive and process your return request. As shown by the table above, the return process may take up to one week for the refund to reach your preferred refund method. Here’s how you can check the status of your refund:
If the status is still not “Refunded” after the processing time for your payment method has passed, and you haven’t received the refund balance, contact Amazon customer service. If the refund status is “Refunded” and the refund balance isn’t in your preferred refund method, call your bank for additional details The Bottom LineLearning how to request a refund on Amazon is essential information for all Amazon customers. The refund process also reflects how Amazon and third-party sellers on the platform value the importance of delivering excellent customer service. Now that you know how to get a refund on Amazon, check out my guide on sorting Amazon reviews by numbers. This way, you’ll significantly reduce the chance of receiving a product that doesn’t meet your expectations. Omar is the Founder of OJ Digital Solutions, an agency helping Amazon sellers 2X their conversion rate by optimizing their product listings. He also speaks 7 languages and has his own website teaching people how to build profitable blogs. |