How long does it take for enterprise to refund deposit

CAR RENTAL FREQUENTLY ASKED QUESTIONS (FAQS)

Have a question about renting a car with us? Find the answers to our most frequently asked questions below.

Table of Contents Show

CAR RENTAL FREQUENTLY ASKED QUESTIONS (FAQS)
General Car Rental Questions
Kilometre Allowance and Authorized Driving Areas
Vehicles, Equipment and Protection Products
Fees, Fines and Tolls
Customer Service
GOLDCAR, A LARGE BUSINESS GROUP, AT YOUR SERVICE

General Car Rental Questions

What are your renter requirements for renting a car in Australia?

What forms of payment are accepted for renting a car?

Can I pay for the rental of a car for another individual?

Do I need a deposit to rent a vehicle in Australia?

What are your driver license requirements for renting in Australia?

What are your age requirements for renting in Australia?

Can I add an additional driver to my rental?

How do I change or cancel my reservation?

What if my flight is delayed (for airport locations in Australia)?

Can I return my rental vehicle if the Enterprise location is closed?

I would like to keep my rental vehicle for a few days longer, is that possible?

I want to return my car early, will I get a refund?

Will there be an additional charge if I am late returning the rental vehicle?

How long will my booking be held for if I am running late?

What is the minimum amount of time I can rent a vehicle for?

Do I need to refuel the vehicle before returning? Can I pre-pay for fuel?

Kilometre Allowance and Authorized Driving Areas

What is the kilometre allowance for Enterprise vehicle rentals?

Can I take a vehicle one way?

Can I take an Enterprise vehicle anywhere in Australia?

Vehicles, Equipment and Protection Products

Can I guarantee the make and model of the car I hire?

Does Enterprise Rent-A-Car offer additional equipment such as child safety seats or GPS?

Can I reduce my damage liability for a rental car in Australia?

Fees, Fines and Tolls

What is a vehicle registration recovery fee (RRF) and premium location fee (PLF)?

What happens if I drive on a toll road?

What happens if I get a traffic infringement?

Customer Service

What should I do if I leave something in the vehicle?

What should I do if I have an accident?

What if I breakdown or need roadside assistance?

GOLDCAR, A LARGE BUSINESS GROUP, AT YOUR SERVICE

Goldcar is a rent a car company with more than 30 years of experience in the car hire sector in Spain, with Alicante, Mallorca and Malaga our oldest destinations to which we have added more than 118 tourist spots in Europe. Car hire in Ibiza, Milan, Rome, Barcelona or Madrid, is reinforced through the expansion of benefits, packages and advantages that are available on this website with new services such as the Key´n Go key dispenser, the delivery and collection system for hire cars to allow economic and efficient holidays. Goldcar is a car rental agency with an active international expansion plan that foresees the opening of new hire car offices in the top tourist destinations.

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Does anyone know how long it usually should take for our £100 security deposit to be refunded to our debit card.

Thanks

Comments

DJPT Posts: 4,533

Forum Member

It's usually within two or three working days in my experience.
I hired through a broker recently called Lynx Car Hire. When I collected the car from Europcar, they only held the deposit on my card (didn't actually debit it), then released it when I took the car back - unlike what Enterprise do.
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From their wesbite Dear Heart:
'If the rental branch accepted cash or a debit card for your deposit, it can take up to 15 business days for your refund to be processed.'
Credit card always best!

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That sounds rubbish we were told on saturday it would go straight on there and still no sign of it this morning.
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That sounds rubbish we were told on saturday it would go straight on there and still no sign of it this morning.
When I hired a car from them a few months ago using a debit card, it took 3 working days; and as you returned it on a Saturday, the bank wouldn't.possibly start processing it till Monday, so it may be in your account by close of business tomorrow.
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