If you set up your router with the Nighthawk or NETGEAR Orbi app, download the app using cellular data or while connected to the WiFi network of your primary router. Until you configure your Orbi router, it is not linked to the Internet. As a result, if you connect to your new router’s WiFi network during setup, you will not get an Internet connection and cannot download the program. Visit to know about
NETGEAR Router Login or NETGEAR Router Setup. If you are still facing any issue, you can contact us
What do the lines and colours in the Orbi Network Map mean?The Network Map in the Orbi app is a quick method to see the status of your Internet connection and satellites. You may access the Network Map by tapping the image of your Orbi on the main screen of the NETGEAR Orbi app. Some of the colours have distinct connotations in Android and iOS: Android:
iOS:
How can I restore the factory default settings on my Orbi WiFi System?Resetting your Orbi WiFi system to factory default settings erases personalized settings such as your network name (SSID) and password. To reset your Orbi WiFi system to factory default settings:
If you are still facing any issue, you can contact us Why is my Nighthawk/Orbi App unable to identify my Nighthawk/Orbi device?There are times when your NETGEAR Nighthawk or Orbi App cannot recognize your Nighthawk router or Orbi WiFi system. This problem can be triggered by several factors, including your router being configured to AP mode. In addition, your mobile device may potentially be linked to numerous networks at the same time. For example, you may be connected to both your LTE network and the router’s WiFi network at the same time. Visit for detail on NETGEAR Nighthawk Router | NETGEAR Nighthawk Setup. Your Nighthawk Gaming Router and Mesh WiFi System come with the following items: If your Nighthawk/Orbi app is not detecting your device, you may try the following:
To turn off your Android device’s cellular/LTE connection, follow these steps:Using web interface:
Disable Cellular/LTE Connection on iPhone and iPad:Using Nighthawk app:
If none of the steps above solves your router access issues, perform a router factory reset which involves hard reset using the power button (discussed below) How to sync your Orbi router and satellites?
Please note that the position of the Sync button and the LED on your satellite vary based on the model. When you click the Sync button on your Orbi satellite, the LED changes to one of the following colors:
If you are still facing any issue, you can contact us What should I do if my Orbi RBK13’s router and satellite aren’t syncing?If your new RBK13’s router and satellite are not synchronizing during installation, this guide can help you fix the problem. If your RBS10 satellite’s LED is flickering white or solid amber, you may need to do one of the following:
For performing a factory reset for your satellite and manually sync it with your router:
Using the sync button, manually sync your router and satellite:
If you are still facing any issue, you can contact us How can I install an Orbi Wall Mount Kit with my Orbi WiFi System?Because the Orbi Wall Mount Kit is compatible with all Orbi WiFi Systems, it must be set somewhat differently depending on the Orbi device. The configuration required for your item is determined by whether it has two mounting holes on the bottom. How can I install an Orbi Wall Mount Kit on my Orbi device that has mounting holes?Because the Orbi Wall Mount Kit is compatible with all Orbi WiFi Systems, it must be set somewhat differently depending on the Orbi device. The configuration required for your device is determined by whether it has two mounting holes on the bottom, as illustrated below. To install a Wall Mount Kit for your Orbi device with mounting holes, follow these steps:
Your Orbi Wall Mount Kit is now in place. How can I install an Orbi Wall Mount Kit for my Orbi device if there are no mounting holes?To install a Wall Mount Kit for your Orbi device without drilling holes, follow these steps:
If you are still facing any issue, you can contact us Frequently Asked QuestionsWhich Orbi products are the best for your household?1. Visit the Orbi Product Selector (https://www.netgear.com/home/wifi/mesh/find-my-orbi/) and
follow the prompts to find the best Orbi products for you. Where is the Orbi app available for download?The Orbi app is available for download from the Apple App Store and the Google Play Store. You can also launch an Internet browser and navigate to orbi-app.com to
download the Orbi app. How do I connect my Orbi extender?To set up your Orbi Outdoor Satellite in Extender Mode:. Place your satellite near your router. ... . Connect your satellite to a power source, but don't turn your satellite on. ... . Press and hold the Sync button.. While holding the Sync button, press and release the Power On/Off button.. How do I know if my Orbi Extender is working?If your Orbi satellite ring is solid blue for 90-180 seconds, the connection between your Orbi router and satellite is good. Solid amber. If your Orbi satellite ring is solid amber for 90-180 seconds, the connection between the router and satellite is fair.
Can I use an Orbi router as an extender?Press and hold until the Orbi's LED light flashes blue and white, which shouldn't take more than 20 seconds. This indicates that the Orbi is syncing up with the router. When the blinking LED turns solid blue, the device is ready to be configured as a generic extender.
How do I reset my Orbi WiFi extender?Make sure your Orbi device is powered on. Using a paper clip or similar object, press and hold the Reset button until the Power LED on your Orbi device blinks amber. Note: If you are resetting a wall-plug satellite, the ring LED blinks amber. Your Orbi device is reset.
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