Whether you're using FaceTime® with friends or scrolling through social media, your iPhone® is key to keeping you connected. So if it suddenly freezes, much of your life does too. Show But don't worry—here at Asurion, when tech breaks, we know how to fix it. Our experts can help you with anything from phone water damage fixes to setting up your smart home. Here's their guide on why your iPhone is frozen and what you can do to get it running again. Why is my iPhone frozen?There are five main reasons why your iPhone may be freezing or unresponsive:
How to fix a frozen or unresponsive iPhone1. Force restart your iPhoneThis will help clear out errors that are causing your iPhone to freeze without erasing your apps or data. How to force restart an iPhone 8 or later (including iPhone SE 2nd generation):
How to force restart an iPhone 7 or 7 Plus: Press and hold the volume down and side button until the Apple logo appears, then release the buttons. How to force restart an iPhone 6s or earlier (including iPhone SE 1st gen): Press and hold the Home and side button (or the Home and top button) until the Apple logo appears, then release the buttons. iPhone® screen repairs—starting at $79 From color and resolution to touch response and battery usage, we’ll help you find an option that’s right for you. Learn more 2. Charge your iPhoneIf your iPhone is frozen and you notice the battery is low, recharging may solve the problem. The most efficient way to do so is to plug your device into a power outlet using a Lightning® charging cable and Apple® power adapter for at least an hour. 3. Free up storage spaceTry this step if your iPhone is frozen and you've been receiving alerts that you don't have enough storage. Tap Settings > General > iPhone Storage. There you should see a list of recommendations for freeing up space—like offloading unused apps or optimizing photos—and a list of apps and how much space they use. Follow the onscreen instructions to create more storage, or simply tap each app to delete some of its documents and data. For more information, check out our guide on how to free up phone storage space. 4. Delete problematic appsIf certain apps are causing your iPhone to freeze, you'll want to remove them to keep your device running smoothly. Here's how:
5. Update your operating systemIf your iPhone is still frozen, it may be because your operating system is outdated. Need to update it? It's simple. Just follow these steps. How to update an iPhone on your computer:On a Mac running macOS® Mojave 10.14 or earlier or a PC, you'll use iTunes®. Here's how:
On a Mac running macOS Catalina 10.15 or later, you'll use the Finder®. Follow these steps:
6. Factory reset your iPhoneIf updating your operating system doesn't solve the problem, you may have to factory reset your phone. Since this will wipe all the saved data from your device, you should only use it as a last resort and should be sure to back up your device first. Then follow the instructions in this guide on how to reset your iPhone to factory settings. Protect your phoneFor more than 25 years, Asurion has helped 300 million customers protect, connect, and enjoy the tech they love most. And smartphones are no exception. Your life is on your device, make sure it’s protected. Learn more about Asurion phone insurance plans today. *The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.* How do I shut my iPhone 11 down?Turn off iPhone
iPhone with the Home button: Press and hold the side button, then drag the slider. All models: Go to Settings > General > Shut Down, then drag the slider.
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