Northern california kaiser member services phone number

Northern california kaiser member services phone number

Check here for the latest temporary changes in services, hours, and closures.

The San Jose Member Services office has closed.

Please contact the Member Services Contact Center for assistance at 1-800-464-4000 or for in person services, the nearest Member Services office is at 710 Lawrence Expressway, Dept. 162, Santa Clara, CA 95051

The Member Services Department provides information on benefits and Health Plan coverage.  We provide enrollment information on the Individual Plans and options for continuing your membership with Kaiser Permanente.

If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager.  If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.

We also would love to hear about things that we have done well.  If you were provided with outstanding service from an individual or a department, please let us know.  Please email us.

Contact Member Services

Online
Visit kp.org

Member Services Call Center
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (華語 Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Hours
24 hours a day, 7 days a week
Closed holidays

Member Services also provides:

  • Advance Directives (forms and information)
  • Travel Packets
  • Healthwise Handbooks
  • The Guidebook to Kaiser Permanente Services
  • Campus & Location Maps

Visit our Healthy Living Center

Kaiser Permanente San Jose’s Healthy Living Center is an interactive learning space with trained staff designed to help members navigate health resources.   In our Healthy Living Center we can assist you with:  classes, health education counseling,  navigation of Kaiser Permanente’s wide range of valuable health information resources and online tools.

Your doctor is online

Get to know your doctors and browse recommended information and helpful online tools on My Doctor Online. From your doctor’s home page, you can also:

  • manage (schedule, view, cancel) appointments
  • refill prescriptions
  • check test results
  • email your doctor
  • view preventive health reminders and past visit information

    • We’re different — in all the right ways. Overview
    • Our care Research and innovation News and perspectives Our history Our people Equity, inclusion, and diversity
    • Be the best you … at every age. Overview
    • Mental health Health tips Food for health Health topics
    • We’re helping people live healthier lives. Overview
    • About community health Our focus and impact Increasing health access Improving community conditions Communities we serve
    • We are committed to shaping the future of health care. Overview
    • Leadership team Permanente Medicine Fast facts Annual reports Labor relations Contact us

Most features are available only to members receiving care at Kaiser Permanente medical facilities.

Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057


Attention: View up-to-date hour changes and closure information.


Benefits and Health Plan coverage information, forms and brochures

Contact Member Services

Online
Visit kp.org

Member Services Call Center
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (華語 Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Hours
24 hours a day, 7 days a week
Closed holidays

Visit our directory of Roseville Sacramento department contacts for TTY for the hearing/speech impaired


Locations

Davis Medical Offices – Temporarily Closed

1955 Cowell Blvd.
Davis, CA 95618

Hours
Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Downtown Commons Medical Office – Temporarily Closed

501 J Street,
Sacramento, CA 95814

Hours
Monday through Friday 8:30 a.m. to 5:00 p.m.

Fair Oaks Boulevard Medical Offices – Temporarily Closed

2345 Fair Oaks Blvd.
Sacramento, CA 95825

Hours
Monday through Friday, 7 a.m. to 7 p.m.
Saturday and Sunday, 7 a.m. to 3 p.m.

Folsom Medical Offices – Temporarily Closed

2155 Iron Point Road
Folsom, CA 95630

Hours
Monday through Friday, 8:30 a.m. to 5 p.m.

Lincoln Medical Offices – Temporarily Closed

1900 Dresden Drive
Lincoln, CA 95648

Hours
Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.

Point West Medical Offices – Temporarily Closed

1650 Response Road
Sacramento, CA 95815

Hours
Monday through Friday, 9 a.m. to 4:30 p.m.

Rancho Cordova Medical Offices – Temporarily Closed

10725 International Drive
Rancho Cordova, CA 95670

Hours
Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.

Roseville Medical Offices – Eureka – Temporarily Closed

1600 Eureka Road
Medical Office Building C, 1st floor
Roseville, CA 95661

Hours
Monday through Friday, 9 a.m. to 4:30 p.m.

Roseville Medical Offices – Riverside – Temporarily Closed

1011 Riverside Avenue
Roseville, CA 95678

Hours
Monday through Friday, 9 a.m. to 4:30 p.m.

Sacramento Medical Center and Medical Offices – Temporarily Closed

2025 Morse Avenue
Sacramento, CA 95825

Hours
Monday through Friday, 9 a.m. to 4:30 p.m.

What is Kaiser Group Number Northern California?

Kaiser Permanente HMO (California) - Group #7145 (Northern CA), Group #230178 (Southern CA)

Is Kaiser available in Northern California?

We all benefit when the communities where we live and work are healthy. To understand and meet the most pressing health needs in northern California, Kaiser Permanente works with hundreds of organizations and leverages a range of our organization's assets.

How do I contact Kaiser Advice Nurse Northern California?

Talk with a licensed care clinician day or night for advice. How to get care: Call 24/7 at 1-833-574-2273 (TTY 711).

How do I get my medical records from Kaiser Permanente in California?

Log in to kp.org and choose Medical Record from the menu at the top. Select from options on the menu on the left side of the screen and follow the onscreen prompts to view and/or download the most commonly requested medical records, including immunizations, test results, visit summaries, and hospital records.