Options for retaining your homeWe offer several options that could help you retain your home. To determine which might best suit your needs, please review the following: Show
Repayment planA repayment plan allows you to pay your regular monthly payment plus additional funds applied to past-due amounts. Payments are distributed over an agreed-upon period of time. This option may work for you if:
Loan modificationThis option allows you to roll interest and escrow shortage from delinquent payments into the existing loan. You may qualify for an interest-rate reduction to have the term of the loan extended. This option may work for you if:
Payment deferralThe payment deferral home retention workout option enables mortgage servicers to assist eligible homeowners who have resolved a temporary hardship and have resumed their monthly contractual payments but cannot afford either a mortgage reinstatement or repayment plan to bring the mortgage loan current. A homeowner may be eligible for a payment deferral plan if:
ForbearanceA forbearance plan is an agreement that enables borrowers experiencing a temporary hardship to suspend all, or part of, their mortgage payments for an agreed-upon duration. Interest will accrue normally on your account. You will receive monthly statements that reflect this balance, but you’re not required to make a payment at any time while in active forbearance. What to expect during forbearanceWhat to expect after forbearanceOptions regarding selling your homeIf you face the possibility of selling your home, ask yourself the following before starting the process:
If you decide to sell your home, consider the following options. Short saleIn a short sale, the lender agrees to discount the loan balance due to hardship. The home is sold but proceeds fall short of the balance owed. This option may work for you if:
Deed in lieu of foreclosureThis option allows you to deed your home back to your lender or investor instead of facing foreclosure. This option may work for you if:
Contact usAs always, we’re happy to work with you over the phone. However, we encourage you to take advantage of the online mortgage assistance process.
Other resourcesIf you are seeking additional information on the services and resources available to you, please refer to the CFPB Housing Portal. Our complaint processIf you have a complaint about our payment assistance programs or our foreclosure process, please direct your complaint, along with the name of each borrower and the loan number, to U.S. Bank Complaints, PO Box 211529, Eagan, MN 55121. Mobile and online banking setupIf you're having trouble logging in, we can help. Choose the best experience to suit your needs. Online banking steps:For the best online banking experience, we recommend logging in at usbank.com. To find your username:
To reset your password:
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Additional informationIf you do not have a SSN/TIN make sure to place zeros in place of numbers. Accounts that don't have a PIN will be prompted for a ZIP code. If you have any questions or need further assistance, please call our Online Banking Technical Support department at 800-987-7237. We accept relay calls. We offer a variety of alerts to set up and there's no limit to how many you can have. All you need to set up an alert is follow the experience below that works best for you. To set up more than one alert, simply repeat the steps. Online banking steps:For the best online experience, we recommend logging in at usbank.com.
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Additional information:When you enroll in digital banking, we'll suggest some alerts that might work for you. Feel free to pick and choose the ones you want. The option to set up or manage account alerts is only available on our full site usbank.com for the following:
When you enroll in the paperless preference option, you help the environment and keep your information safe. We're happy to help you sign up for electronic statements. Online banking steps:For the best online banking experience, we recommend
logging in at usbank.com.
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or
downloading the U.S. Bank Mobile App.
Additional information:The following accounts are eligible for paperless statements:
For checking and savings accounts, you can choose to have check images included in your statements. Allow one full statement period for the change to take effect. Enrolling in paperless documents (tutorial) You can update your profile whenever you need. Have your mobile device available to receive a one-time passcode as part of our authentication process. To change your contact information using digital banking, choose the experience that works best for you. Online banking steps:For the best online experience, we recommend logging in at usbank.com. From the dashboard, select Customer service, then My profile. Choose Edit below the contact information you'd like to change and follow the applicable steps below.
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App. Open the main menu (three horizontal bars) and select the gear icon. You'll find the icon in the top-right of the open windowpane. Then, choose the information you'd like to change and follow the applicable steps below.
Additional information:Address changes
Phone number changes
Email address changes
*We can be reached at 800-USBANKS (872-2657). We accept relay calls. Mobile and online banking featuresMobile check deposit is an exclusive feature in the U.S. Bank Mobile App that uses the camera on your phone to deposit checks into your U.S. Bank deposit accounts. Checks eligible for mobile check deposit include consumer, business and corporate drafts, Payable Through drafts, money orders, cashier's checks and more. There is no fee to use this feature. U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Additional information:To learn more, try our Digital Explorer and our Deposit a check tutorial. This will show you how to choose your deposit account, find your deposit limits, and more. Mobile check deposit is supported by all devices that use iOS 13 or later and Android 7 or later operating systems. The following type of checks are not eligible for mobile check deposit:
Transferring funds on your mobile device is easy, just follow these steps: Online banking steps:For the best online banking experience, we recommend logging in at usbank.com.
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Additional information:
We are in the process of enhancing our external account transfers. Your experience may be different from this article. When using external transfers please keep in mind your name will need to be a signer on both accounts. Online banking steps:To get started, log into online banking and follow these steps:
If you haven’t linked your external account yet, please select See recipients & accounts and then choose Link a bank account. U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
U.S. Bank bill pay is a service in online and mobile banking that allows you to make payments to anywhere in the United States from your checking account. You can pay any individual or business with a U.S. mailing address. Using our bill pay service, you can eliminate time and money spent on paper checks, stamps and trips to the mailbox. Learn more about paying bills in mobile and online banking. To get started, just log in to online banking and select Bill payments on the top menu bar. Download the Online Banking
demo To begin using bill pay, you'll first need to add the billers that you want to send payments to. Choose your experience below. Online banking steps:To get started, log into online banking and follow these steps:
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Additional informationTry our Digital Explorer to learn more about bill pay. You can set up simple, one-time payments for bills you get occasionally, like auto repairs or babysitting. Online banking steps:For the best online experience, we recommend logging in at usbank.com.
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. You can set up automatic payments anytime. Here's How: Online banking steps:To get started, log into online banking and follow these steps:
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Additional informationPlease be aware express delivery payments aren't eligible for the recurring payment option. Safe debit accounts default to the standard delivery payment date, which is the earliest date the electronic payment can be made. If you don’t have digital bills for the biller, you’ll only have the option to set up your own schedule. You can add e-bills to schedule automatic payments based on your billing dates. If the payment is in-process or is a same-day payment, it can’t be edited or canceled. Online and mobile banking steps
Additional information
To cancel your bill pay automatic payments, choose the experience below that works best for you. If you need to cancel individual payments, see also: "How do I view, edit, or cancel bill payments?" Online banking steps:For the best online experience, we recommend logging in at usbank.com.
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To complete an expedited payment, choose one of the experiences below. Online banking steps:To get started, log into online banking and follow these steps:
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Some billers offer digital bills. To see if your biller can send your bill electronically, and to enroll for digital bills, choose your experience below. Online banking steps:To get started, log into online banking and follow these steps:
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Additional information
Easily organize your bills by following the steps below: Online banking steps: For the best online experience, we recommend logging in at usbank.com.
U.S Bank Mobile App steps: For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. Follow these steps to remove a biller from your list: Online banking steps:For the best online banking experience, we recommend logging in at usbank.com.
You'll receive confirmation when the biller has been successfully deleted. U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Zelle® is an easy and safe way to move money digitally, without the need to provide your bank account information. Instead, a person's email address or mobile phone number is used to send and receive money. Additional information:
Zelle® is a great way to send and receive money digitally. To enroll to receive money with Zelle®, follow the applicable process below. Online banking steps:For the best online banking experience, we recommend logging in at usbank.com.
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App. Simply select the Zelle® icon at the bottom of the account dashboard you will be taken directly to the enrollment process. Fill out the requested information and your all set! Additional information:
We recommend you let your recipient know to expect a notification advising money was sent to them. Online banking steps: For the best online experience, we recommend logging in at usbank.com.
U.S. Bank Mobile App steps: For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Additional information If you’d like to send an eCard to your recipient, just select Choose an eCard from the confirmation page. Messages/memos aren't required but are recommended. A personal note gives your contacts the confidence they’re receiving funds from someone they know. It's also an opportunity for you to communicate the purpose of the transaction. Recipients need to register their mobile number or email address with Zelle®. If the mobile number or email address isn't registered within 14 calendar days, the payment expires, and funds are returned to your account.
Send Money with Zelle through mobile banking demo If you'd like to request money from someone through Zelle®, follow these steps. Please be aware the recipient of your money request must approve the transaction for you to receive the requested funds. Online banking steps:For the best online experience, we recommend logging in at usbank.com.
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Try using our Request money with Zelle through mobile banking demo> We make it easy to split a bill with multiple people. For example, you can use it for group lunches, hotel stays, or fares. Please note, you'll need to have a U.S. Bank checking or savings account to use this service. The following steps walk you through splitting a bill you paid. Online banking steps:For the best online experience, we recommend logging in at usbank.com.
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
View the Split the Bill demo> You can add memo or message to your Zelle® transaction to help your recipient know what the funds are for. Simply begin the process of sending funds and enter your memo or message below the Amount field. For the best banking experience, we recommend logging in at usbank.com or downloading the U.S. Bank Mobile App. Online banking steps:For the best online experience, we recommend logging in at usbank.com. To get started, select Send Money at the top of the page, then choose Send Money with Zelle. You'll select Manage Recipients from the "Actions" menu on the right side of the page and follow the applicable steps below. To add a recipient
To change a recipient's information
To remove a recipient
U.S. Bank Mobile App steps:For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App. To get started, choose Send money at the bottom of the dashboard, then select Manage Recipients and follow the steps below to complete your desired action. To add a recipient
To change a recipient's information
To remove a recipient
Additional informationPlease note, If one of your recipients changed their banking information, you won't be able to edit it. They need to access their Zelle® profile to get it updated. Once they've updated it, funds will automatically be sent to their designated bank account. Our Smart Assistant is a voice-enabled, conversational and interactive virtual assistant (VA) for digital banking users. Smart Assistant can handle a range of requests, like answering simple questions or presenting interactive charts and graphics. To get started, open the Smart Assistant and state a command or tell it what to do. You can also type your command or action.
Examples include, but aren't limited to:
Learn more about how to quickly and easily complete everyday banking tasks by visiting our Smart Assistant page. How do I access my US Bank mortgage?Log in to online banking and select your mortgage from the customer dashboard. If you are a mortgage only customer, select View, pay & manage. If you are a mortgage plus U.S. Bank DDA customer, select View & manage. Select My loan at the top of the screen.
How do I talk to a US Bank customer service?Just give us a call at 800-USBANKS (872-2657). We accept relay calls.
How do I check my US bank loan?How do I check the status of my loan or line application?. Log in to the Application Status page.. Call us at 800-720-2265.. Contact your local branch.. How do I get my mortgage statement from US bank?To get started, just log in to online banking:. Select My Accounts from the top menu bar, then My Documents.. Choose the Statement option. You'll be able to select an account from the drop-down option to view your available statements.. Select the document year if it's not already viewable.. |