At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Why American Express?
American Express is an admired brand, with solutions and service as the perennial attributes clients use to describe us. On occasion, we have the unique opportunity to add new talented professionals to our sales and service organization. Individuals that have a winning attitude, coupled with demonstrated success in customer service, relationship building talents and with an excellent aptitude to position and sell products are the only candidates that need apply. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours. As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy, puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express Small Business Services (SBS) Customers.
What would you do every day as a Customer Care Professional?
Qualifications
The hours of operation for this position are Monday-Sunday 7:00 am EST – 1:00 am EST. The tentative start date for this position will be May 2022. After the 90-day training commitment, shift hours will be made available. Work at Home Requirements:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.” If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
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