Zelle is an easy, fast and safe way to send and receive money with friends and family in the U.S. using their email address or U.S. mobile number. Enrolled Zelle users receive their money typically within minutes. If a recipient is not enrolled with Zelle, it could take 1 to 3 business days to receive the money once enrollment is completed. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitHow does Zelle® work?How to send money. All you need is the recipient's email address or mobile phone number:
Recipients will receive notifications when they receive a payment, but it’s always a good idea to let them know that you're sending money. How to request money. You can request money from a person using their email address or mobile number:
You'll be notified when the money you've requested has been sent. How to split expenses. You can split a bill with up to five people using their email address or mobile number:
You'll be notified when the money you've requested from each person has been sent. How to receive money. Money sent to the email or phone number you've registered at Ally Bank will usually arrive in minutes and be deposited automatically. We'll notify you when the money you’ve requested from the person has been sent. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitIs Zelle® secure?Yes. We work hard to keep your personal information safe and secure. Visit the Ally Security Center to learn more about how we protect you when you bank with us online or on your mobile device. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitIs there a fee to use Zelle®?There are no fees to use Zelle. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitWhich accounts can I use to send money with Zelle®?You can use your Ally Bank Interest Checking, Online Savings or Money Market Accounts. Keep in mind, sending money to other people will count toward your monthly savings or money market account transaction limits. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitHow do I sign up for Zelle®?Log in to your Ally Bank account and select Zelle® from the Payments menu. Then choose the primary account you’d like to use. Once you verify that your profile information is correct, you can start using Zelle. Note: If you've already enrolled with your email address or mobile number at another bank that offers Zelle, and you want to receive your funds in your Ally Bank account, you can make that change either in online banking or in the mobile app. Online: Go to Payments, select Zelle®, and then choose Activity. From there you can transfer your mobile number or email address to Ally Bank. Mobile app: Go to Zelle®, and choose Settings, then select Zelle Settings to transfer your mobile number or email address to Ally Bank. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitHow long do Zelle® transactions take?Transactions between users at banks that offer Zelle typically occur within minutes when you send money using an email address or phone number. If your recipient is not yet registered with Zelle, it will take 1-3 business days for the money to be deposited after they enroll. Any future-dated payments, recurring payments or payments sent directly to a recipient's account and routing number will be delivered in 1-3 business days. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitWhat's the difference between Ally Bank Bill Pay and Zelle®?While you can use both Bill Pay and Zelle to send money in online banking; there are a few key differences. Zelle® and Bill Pay comparison tableZelle®Bill PayReceiving moneyMoney will be deposited directly into your recipient's account within minutes. If the person you’re sending money to is not enrolled in Zelle, it will take 1-3 business days for the money to be deposited once they enroll.You will get a paper check in the mail within 3-5 business days.Sending moneyYou only need to provide your recipient's email address, mobile number.You need to provide the physical address of your recipient.Payment accountYou can use your Interest Checking, Online Savings or Money Market Account.You can only use your Interest Checking Account.Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitCan my Zelle® recipients and people who I request payments from see my bank account information?No. Your bank account information will remain confidential. They'll only see your first name, last name and the message you wrote for the payment. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitDo Zelle® payments expire?If your recipient has not enrolled with Zelle yet, they'll have 14 days to enroll after you send them money for the first time. We'll notify you when the payment is about to expire, and then the money will be deposited back into your account. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitWhat if my Zelle® recipient doesn't use a supported mobile phone carrier?If you have already sent a payment to a phone number on a non-supported carrier, then cancel your payment and send it to the recipient's email address. If your recipient hasn’t registered an email or bank account, they'll have 14 days to enroll after you send them money. We'll notify you when the payment is about to expire, and then the money will be deposited back into your account. Zelle can be used with these mobile carriers: ACG (Associated Carrier Group) Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitCan I send money outside the U.S. using Zelle®?You can only send money to known and trusted recipients such as friends and family with bank accounts in the U.S. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitCan I stop a Zelle® payment that I've sent?If your Zelle payment qualifies for our fastest delivery speed and your recipient is already registered with Zelle, it will be completed within minutes. These transactions cannot be canceled. Zelle payments that are delivered using 1- or 3-business day delivery may be canceled if that option is available in Activity or the recipient hasn't yet registered with Zelle. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitHow do I set up a recurring payment plan with Zelle®?Once you log in to online banking, choose Payments, and then select Send Money with Zelle®. On the Enter Amount screen, select Change, and then choose Frequency to set up your recurring payment. Keep in mind, recurring payments are sent with Standard delivery (1-3 business days). Money scheduled to be sent on a holiday or a weekend will be sent the prior business day. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitShould I inform my recipients that I'm sending them money through Zelle®?Yes. It's a good idea to let your recipient know the first time you use Zelle so they know what to expect. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitHow do I change my primary Zelle® email address?Log in to Online Banking, select Payments, and then choose Zelle to edit your settings. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitWhy do I need to verify my mobile number or email address to use Zelle®?This is for your security and to ensure you receive Zelle payments and other notifications. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitWhy don't I see the bank account I use for Zelle®?There may be a problem or security concern with your account. If this happens, we'll send you an email to let you know. You can also call us any time at 1-877-247-2559. We're here 24/7. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitWhy is there a hold on my Zelle® payment?For your protection, your payment may be placed on hold or suspended because you haven't provided the additional verification needed to send a payment, or you sent money to a recipient whose email address, mobile number or bank account is suspended or on hold. If you have questions or need to remove a hold, give us a call at 1-877-247-2559. We're here 24/7. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitWhat if I sent a Zelle® payment to the wrong email address or mobile number?If the person you sent it to isn't registered with Zelle or the payment is future dated, you can cancel the payment and resend it using the correct email address or mobile number. If you can't cancel it online, then give us a call at 1-877-247-2559. We're here 24/7. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitWhat should I do if I'm having trouble accessing Zelle®?If you have any trouble accessing your profile information, or sending and receiving payments with Zelle, give us a call at 1-877-247-2559 so we can help. We're here 24/7. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitAre all alerts eligible for text delivery?No. At this time you'll only receive email alerts for:
We'll also notify you by email when you add your Ally Bank Debit MasterCard® to Apple Pay® or open a new account with us. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitIs there a difference between your mobile site and the mobile banking app?Yes. While both are free and offer easy access to your accounts on the go, there are some features that may not be available on all devices or platforms. Mobile banking features Mobile Banking Features tableMobile webiPhone® appAndroid™ appView account balancesView account balances feature is available on Mobile webSupportedView account balances feature is available on iPhone app SupportedView account balances feature is available on Android app SupportedFind ATMsFind ATMs feature is available on Mobile Web SupportedFind ATMs feature is available on iPhone Web SupportedFind ATMs feature is available on Android app SupportedTransfer FundsNot SupportedTransfer Funds feature is available on iPhone app SupportedTransfer Funds feature is available on Android app SupportedManage one-time and recurring transfersNot SupportedManage one-time and recurring transfers feature is available on iPhone app SupportedManage one-time and recurring transfers feature is available on Android app
SupportedAlly eCheck Deposit feature is available on Android app SupportedPay billsPay bills feature is available on Mobile web SupportedPay bills feature is available on iPhone app SupportedPay bills feature is available on Android app SupportedSend Money with Zelle®Not SupportedZelle feature is available on iPhone app SupportedZelle feature is available on Android app Supported Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitHow do I add a recipient in Zelle®?Zelle is intended for sending money to family, friends and people you know and trust. To add a recipient online, you'll need to access Zelle from our full site at www.ally.com. Once you log in, go to Payments and select Send Money with Zelle®, select Settings and under Contacts, choose Add New Contacts. In the mobile app, go to Profile, select Zelle® Settings, and then choose Zelle Contacts. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitWhat if I don't see a Zelle® payment that someone sent to me?If you don't see a payment it could be because the email or mobile phone number that the payment was sent to hasn't been registered with Zelle yet, or your contact information is registered at another institution. Check with your sender or go to Settings to update your contact information. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitWhy don't I see the Zelle® payment I'm expecting?If a payment you’re expecting isn't in Activity, then it may have been sent to a different email address, mobile number, or may be registered at another institution. Check with your sender or go to Send Money with Zelle®, and select Settings to update your contact information. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitHow far in advance can I schedule a Zelle® transaction?Up to 365 days in advance. Was this helpful?Yes | No How could we improve this answer?0/150 characters SubmitMy email or phone number is linked to an account at another bank. How do I link it to my Ally Bank Account?If your phone number or email address is already linked to an account at another bank, you'll still be able to send money from your primary linked account at Ally Bank. However, if someone sends you money, it will go to the other bank. To receive money at Ally Bank, you'll need to transfer your email or phone number to Ally Bank. You can make this change online or in the mobile app. Online: Go to Payments, select Send Money with Zelle®, and then choose Activity. From there you can transfer your mobile number or email address to Ally Bank. Mobile app: Go to Settings, select Zelle Settings to transfer your mobile number or email address to Ally Bank. Can you automate payments with Zelle?Scheduled and recurring payments are features provided by your financial institution in our online banking and mobile banking app and are not features of Zelle.
Does Wells Fargo Zelle allow recurring payments?Set up either one-time or recurring payments and have your bills paid automatically. Get email reminders when payments are due or sent. Manage your bill payments in one secure place with only one username and password.
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Can you set up recurring payments with zelle
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